It's a really annoying problem for sure. My problem was that Acrobat crashed after opening any pdf within a certain folder, anywhere else Acrobat was ok. SO I moved everything out of that folder and deleted it.

A

AnnaNM98

Participant

In my case I can't open any PDF, it suddenly crashes and closes.. I don't know what to do tbh

M

ML Freelance

Participating Frequently

I had a similar problem and after spending about 6 hours with Adobe over the course of 3 days, they determined that it was not an Acrobat problem. Spent 2 hours with Apple also - they were at a loss. So I noticed that If the pdf is on my desktop it opens, if in downloads folder, it opens. My work files were organized basically 8 folders deep - that folder I think has a problem, but only with Acrobat - I guess Acrobat doesn't have to work so hard to get file open. HAHA. So I just moved all the files to a new folder that is just 3 layers deep. This seems to have solved the problem. Hope t his helps someone.

R

ravinderg62643219

Adobe Employee

Hi @Lively_wanderer0222

Could you please share Acrobat version , OS version and a video of the issue you are getting .

Regards

Ravi

Karl Heinz Kremer

Community Expert

Which version of Acrobat are you running. There was a problem with one specific release: https://helpx.adobe.com/acrobat/kb/acrobat-dc-closes-after-launch.html

If this is not it, I would get in touch with Adobe's customer support: https://helpx.adobe.com/contact.html - they might know about issues with the current version of Acrobat.

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