Adobe Acrobat Cloud storage issue

New Here ,
Aug 02, 2022 Aug 02, 2022

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I got 2gb of free storage on Adobe Acrobat Cloud storage and same space is shared with Adobe Scan mobile app for uploading the scans.

 

When checked the size of all files it hardly consume less than 100mb of space and my storage is showing as i have utilized full 2gb of space.

 

I am unable to upload any files on https://acrobat.adobe.com/link/home/ and it shows below error. 

 

Error uploading
File size exceeds available space
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General troubleshooting

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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Hi Zeeshan,

 

Thanks for reaching out 

This is correct that Document Cloud has free storage of 2GB. If you are unable to save the file online then try these steps and see if this helps

1- Login on Document Cloud web: https://acrobat.adobe.com/link/documents/files/

2- Look under the Document, look for Shared by you and Shared by others folders under the Files tab 

AkanchhaS_0-1659538043956.png

3- Clear the occupied space by deleting the files stored under these tabs.

 

Are you able to upload the files on Document Cloud now? Did it help?

 

Thanks,

Akanchha

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