Adobe Acrobat cloud

[Ahmed5D99]

I’m facing an issue where apps or PDF files don’t start normally after booting Windows. I have to restart the system, and then they work fine

[jane-e]

@Ahmed5D99 

I've moved your post from Using the Community to the Acrobat forum.

Jane

[AnandSri]

Hello Ahmed!

I hope you are doing well, and thanks for reaching out.

Could you please provide more details about the issue? Are you using the Acrobat Pro desktop application or the free Acrobat Reader? Is this problem occurring with all PDFs or just a specific one? Do you get any error message when you open the PDF, and then have to restart the machine? Does the app crash when you launch it?

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20474 (Win), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

You can repair the app's installation files from the Menu > Help > Repair installation. After the repair, restart the machine. You may also try the suggestions from this article: https://adobe.ly/3RTjM0w

Let us know how it goes after trying these steps.

Thanks,

Anand Sri.

[Ahmed5D99]

i try it to repair but every time i faceing this issus

[Ahmed5D99]

The Adobe desktop application is not free. When I try to open any file, it doesn’t open properly. I’ve tried some solutions, including repairing and updating the version. It only works after restarting Windows.

[AnandSri]

Hi Ahmed!

What is the error message you get when you try to open the PDF files? Does the app crash when you launch the PDF? The screenshot you have shared is for the latest version of Acrobat 64-bit version. Are you using a 64-bit operating system as well? What is the version of the OS? 

Ensure you have all the mandatory and optional updates of the operating system installed. Restart the machine, and use the Acrobat Cleaner tool to remove the installed Acrobat or Acrobat Reader. Restart the machine, and install the app: Acrobat or Reader.

Let us know how it goes.

Thanks,

Anand Sri.

[Ahmed5D99]

Hello 

Sometimes I encounter this message, but not always. I’m using OS 11 Enterprise version with Adobe 64-bit 

the problem not startup properly needs to restart os system

[jane-e]

...with Adobe 64-bit 

By @Ahmed5D99

Adobe is a company that makes a lot of applications. Do you mean Acrobat?

Jane

[Ahmed5D99]

Sorry Yes ,I uploaded screen shot 

[AnandSri]

Hi Ahmed!

Thank you for sharing the screenshot and the additional details. Please try the solution from this article and let us know if you still experience any issues: https://adobe.ly/4djKqd2

Regards,

Anand Sri.