Adobe Acrobat Constantly Not responding on MAC

Question

Hi All,

Lately we have been having issues with Acrobat Pro where it will just go not responding mutiple times a day, We used the Acro Cleaner tool to re-install the application which did help fix the issue for like 2 days and then it started again. We have other two mac operators with Acrobat Pro application which are going through the same issue.

Acrobat Pro version : 2024.004.20219

Architecture : arm64

Processor: Apple M1 Pro

MacOS : Ventura 13.7

Can you please help us look into this issue as it is causing a lot of trouble for our opertaors even just to open small PDF files. Whenever it does happen again we will try and get a screenshot of the error message and attach to the this post but for now there is none.

Much Appreciated.

Chetan23677088sx52 · Answer

Hi @Spectrum Mark

Apologies for the problem. can you please share us the logs so that we can look into the issue

Steps

Close Acrobat
Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
Select Start Diagnostics.
Now Open Acrobat and reproduce the issue.
Select Stop Monitoring, and share the log ID with us.

Thanks

Chetan

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