Skip to main content
T
Todd26588134hjap
Participating Frequently
November 18, 2025
Answered

Adobe Acrobat crashes when trying to edit forms in Tahoe 26.1

  • November 18, 2025
  • 3 replies
  • 391 views

I recently updated to Tahoe 26.1 on my Macbook pro and now everytime I double click an editable field to update it crashs (quits). Tried multiple files and also reinstalling Acrobat etc... but no luck. It ppears to be an issue with the Tahoe 26.1 update? Does anyone have solutions.

    Correct answer AnandSri

    I am following this thread for the emialed replies. I'm having the same issue on a project with a short deadline. I'm hoping to find a quick resolution.


    Hello @defaulthojnb4a4c8cm

     

    I hope you are doing well, and I am sorry for the trouble you had.

     

    Could you please check for the latest update of the Acrobat app from Menu (Windows)/Acrobat (Mac) > Help > Check for updates, install the latest build version: 25.001.20937. Planned update: Nov 20, 2025. Restart the app and the machine, and try again.

     

    Let us know how it goes.

    Thanks,

    Anand Sri.

    3 replies

    F
    Figge Bergquist
    Participating Frequently
    November 19, 2025

    I have the exact same issue. Very frustrating.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      November 19, 2025

      Hello!

       

      I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

       

      Could you please share more details? Is it crashing only when trying to access the form fields' properties, or with other tools/workflow? 

      For testing purposes, please disable enhanced security once from Acrobat > Preferences > Security (Enhanced) > uncheck "Protected Mode at Startup" and "Enhanced Security". Click Ok, restart the app and the machine, and try again.

       

      If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

      Thanks,

      Anand Sri.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      November 20, 2025

      Thanks. That security chagne did nothing to resolve the problem. It seems to happen only wehn I double click on a form field to edit the properties. It quits the application instantly. Log report below

       

      Date/Time: 2025-11-20 09:24:37.197 +1100
      End time: 2025-11-20 09:36:07.179 +1100
      OS Version: macOS 26.1 (Build 25B78)
      Architecture: arm64e
      Report Version: 67
      Incident Identifier: 3029AFA5-F101-4948-9574-50333D7A942B

      Data Source: Microstackshots
      Shared Cache: B69FF43C-DBFD-3FB1-B4FE-A8FE32EA1062 slid base address 0x19c6ac000, slide 0x1c6ac000

      Command: AdobeAcrobat
      Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/Adobe Acrobat Helper.app/Contents/MacOS/AdobeAcrobat
      Identifier: com.adobe.Acrobat.Pro
      Version: 25.001.20918 (25.001.20918)
      Team ID: JQ525L2MZD
      Is First Party: No
      Beta Identifier: FBD2A40E-4D3A-5D72-8FCE-AC595F73A5B7
      Resource Coalition: "com.adobe.Acrobat.Pro"(1252)
      Architecture: arm64
      Parent: UNKNOWN [1]
      PID: 2538

      Event: disk writes
      Action taken: none
      Writes: 2147.51 MB of file backed memory dirtied over 690 seconds (3112.41 KB per second average), exceeding limit of 24.86 KB per second over 86400 seconds
      Writes limit: 2147.48 MB
      Limit duration: 86400s
      Writes caused: 2147.51 MB
      Writes duration: 690s
      Duration: 689.98s
      Duration Sampled: 0.81s (event starts 689.17s before samples)
      Steps: 28 (10.49 MB/step)

      Hardware model: MacBookPro18,1
      Active cpus: 10
      Memory size: 16 GB
      HW page size: 16384
      VM page size: 16384
      Shared cache residency: 14.39% (752.75 MB / 5231.97 MB)

      Time Since Boot: 786s
      Time Awake Since Boot: 786s
      Time Since Wake: n/a (machine hasn't slept)

      Total CPU Time: 0.094s
      Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
      Free disk space: 449.78 GB/926.35 GB, low space threshold 3072 MB
      Vnodes Available: 71.44% (176229/246670)
      Model: com.apple.fm.language.instruct_300m.tokenizer
      Loaded: ??? - N/A, requested by UNKNOWN
      Model: com.apple.fm.language.instruct_3b.tokenizer
      Loaded: ??? - N/A, requested by UNKNOWN

      Preferred User Language: en-AU
      Country Code: AU
      OS Cryptex File Extents: 178

      Heaviest stack for the target process:
      28 thread_start + 8 (libsystem_pthread.dylib + 7080) [0x19cb80ba8]
      28 _pthread_start + 136 (libsystem_pthread.dylib + 27656) [0x19cb85c08]
      28 ??? (Acrobat + 52043672) [0x11172df98]
      28 ??? (Acrobat + 52043836) [0x11172e03c]
      28 ??? (Acrobat + 52054492) [0x1117309dc]
      28 ??? (Acrobat + 21283264) [0x10f9d81c0]
      28 ??? (Acrobat + 12276376) [0x10f141298]
      17 _platform_memmove + 88 (libsystem_platform.dylib + 13240) [0x19cb8f3b8]


      Powerstats for: AdobeAcrobat (Acrobat) [2538]
      UUID: 04069E46-5389-34E7-B471-C45576DAE5B1
      Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/Adobe Acrobat Helper.app/Contents/MacOS/AdobeAcrobat
      Identifier: com.adobe.Acrobat.Pro
      Version: 25.001.20918 (25.001.20918)
      Team ID: JQ525L2MZD
      Is First Party: No
      Beta Identifier: FBD2A40E-4D3A-5D72-8FCE-AC595F73A5B7
      Resource Coalition: 28 samples "com.adobe.Acrobat.Pro"(1252)
      Architecture: arm64
      Parent: UNKNOWN [1]
      UID: 501
      Footprint: 661.05 MB -> 1115.61 MB (+454.56 MB)
      Pageins: 17226 pages
      Start time: 2025-11-20 09:36:06.365 +1100
      End time: 2025-11-20 09:36:07.177 +1100
      Num samples: 28 (100%)
      Num threads: 4
      Primary state: 28 samples Frontmost App, Non-Suppressed, Kernel mode, Effective Thread QoS Default, Requested Thread QoS Default, Override Thread QoS Unspecified, p-core
      User Activity: 0 samples Idle, 28 samples Active
      Power Source: 0 samples on Battery, 28 samples on AC
      28 thread_start + 8 (libsystem_pthread.dylib + 7080) [0x19cb80ba8]
      28 _pthread_start + 136 (libsystem_pthread.dylib + 27656) [0x19cb85c08]
      28 ??? (Acrobat + 52043672) [0x11172df98]
      28 ??? (Acrobat + 52043836) [0x11172e03c]
      28 ??? (Acrobat + 52054492) [0x1117309dc]
      28 ??? (Acrobat + 21283264) [0x10f9d81c0]
      28 ??? (Acrobat + 12276376) [0x10f141298]
      17 _platform_memmove + 88 (libsystem_platform.dylib + 13240) [0x19cb8f3b8]
      11 _platform_memmove + 76 (libsystem_platform.dylib + 13228) [0x19cb8f3ac]

      Binary Images:
      0x100f84000 - ??? com.adobe.Acrobat.Pro 25.001.20918 (25.001.20918) <04069E46-5389-34E7-B471-C45576DAE5B1> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/Adobe Acrobat Helper.app/Contents/MacOS/AdobeAcrobat
      0x10e58c000 - 0x112b83fff com.adobe.Acrobat.framework 25.001.20918 (25.001.20918) <D4AB149A-9592-3CD8-8B21-2D2D74AA04C3> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
      0x19cb7f000 - 0x19cb8babb libsystem_pthread.dylib (539) <E95973B8-824C-361E-ADF4-390747C40897> /usr/lib/system/libsystem_pthread.dylib
      0x19cb8c000 - 0x19cb943bf libsystem_platform.dylib (359.40.3) <530FC11D-A495-375D-B2B9-81AE3E701781> /usr/lib/system/libsystem_platform.dylib


      Hello @Todd26588134hjap

       

      Thank you for sharing the details. Could you also run the Crash Log collector tool, collect the logs, and share them with the log ID? To collect the logs, please see this article: https://adobe.ly/488vlZB

       

      We have reported the issue with the product team for further investigations, and the logs will help us in identifying the root cause and working on a fix.

       

      Regards,

      Anand Sri.

        T
        Todd26588134hjapAuthor
        Participating Frequently
        November 18, 2025

        Yes, it was the first thing i tried after reading a few forums. It didn't makea  difference for me. Thanks anyway

        creative explorer
        Community Expert
        creative explorerCommunity Expert
        Community Expert
        November 18, 2025

        @Todd26588134hjap Are you using the old Classic interface or the new Acrobat interface? Sometimes the new Acrobat interface could be the culprit?! Try turning this off to see if this will do the trick, View-Disable new Acrobat. Acrobat will restart automatically. 

        Also, you could try instead of right-clicking, how about using a keyboard shortcut Command E (MAC)—hopefully, this keyboard shortcut will open the Properties dialog box directly without causing a crash. 

        m
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices