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I have a volume license for Acrobat DC 2015 that I have been using for the last 8 years. We have it installed on approximately 40 computers and have a 50 license pack. Adobe has verified that my serial number is active and valid, however we receieve the below pop up each time Acrobat is opened.
If I continue it fails, however I can close the pop up and continue working. It comes back every few minutes and with each document opened.
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As you have 50 licences, on how many computers did you install the licences? Did you before uninstalling, sign out the licence?
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Over the years, it has been installed more than 50 times, but its currently installed on approximately 40 workstations or servers. I never logged out when retiring a computer and it worked just fine until yesterday when we started receving this message.
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I guess they found out about it and blocked you from further exceeding your seat limit. You must deactivate/log out from any computer you want to retire! Maybe there's a way to deactivate all current seats and then re-activate them, though. You'll need to ask Adobe's enterprise support about that.
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I spent several hours on the phone with support. They said the license was not blocked in their system and they do not show a count of the total activations. Adobe enterprise support suggested I go to the forums because they are unable to assist with the older versions. Just looking for any possible ideas to get past this message. It seems more like a bug than an issue with the license as it shows the same number of days, 32767, which is approximately 90 years.
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It seems more like a bug than an issue with the license as it shows the same number of days, 32767, which is approximately 90 years.
By @Matt B12345
Sure, it may well be a bug appearing only when installing the old software on a newer (unsupported) OS. That's the risk to take.
To be clear, the error could have originated anywhere between your system and Adobe. What Windows are you using?
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Windows 10, 11 and Server 2016, 2019
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Over the years, it has been installed more than 50 times, but its currently installed on approximately 40 workstations or servers. I never logged out when retiring a computer and it worked just fine until yesterday when we started receving this message.
By @Matt B12345
You may have hit the magic number of activations yesterday.
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No new computers have been activated in several months and Adobe support confirmed the license was okay.
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When I try to activate, I receive the following
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Any updates? I am having the same issue with Acrobat DC 2015. But I have not done any installs for this version. The user reported this issue out of the blue and getting both messages you have attached.
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Unfortunately I don't have a single useful update. I have spent several hours on the phone with support, but they are limited because the product is no longer supported. I will make sure I update the post if I find a solution.