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Matt B12345
Participating Frequently
May 3, 2024
Question

Adobe Acrobat DC 2015 License issue

  • May 3, 2024
  • 2 replies
  • 2622 views

I have a volume license for Acrobat DC 2015 that I have been using for the last 8 years.  We have it installed on approximately 40 computers and have a 50 license pack.  Adobe has verified that my serial number is active and valid, however we receieve the below pop up each time Acrobat is opened.

 

 

If I continue it fails, however I can close the pop up and continue working.  It comes back every few minutes and with each document opened.  

    This topic has been closed for replies.

    2 replies

    M
    Matt B12345Author
    Participating Frequently
    May 8, 2024

    When I try to activate, I receive the following

     

    B
    BradDrumz
    New Participant
    May 10, 2024

    Any updates? I am having the same issue with Acrobat DC 2015. But I have not done any installs for this version. The user reported this issue out of the blue and getting both messages you have attached.

    M
    Matt B12345Author
    Participating Frequently
    May 10, 2024

    Unfortunately I don't have a single useful update.  I have spent several hours on the phone with support, but they are limited because the product is no longer supported.  I will make sure I update the post if I find a solution.

    Abambo
    Abambo
    Community Expert
    May 3, 2024

    As you have 50 licences, on how many computers did you install the licences? Did you before uninstalling, sign out the licence?

    ABAMBO | Hard- and Software Engineer | Photographer
    M
    Matt B12345Author
    Participating Frequently
    May 3, 2024

    Over the years, it has been installed more than 50 times, but its currently installed on approximately 40 workstations or servers.  I never logged out when retiring a computer and it worked just fine until yesterday when we started receving this message.

    try67
    try67
    Community Expert
    May 3, 2024

    I guess they found out about it and blocked you from further exceeding your seat limit. You must deactivate/log out from any computer you want to retire! Maybe there's a way to deactivate all current seats and then re-activate them, though. You'll need to ask Adobe's enterprise support about that.

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