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Nick27815091abk7
Participant
August 3, 2023
Question

Adobe Acrobat DC can't open pdf's from one specific folder

  • August 3, 2023
  • 1 reply
  • 438 views

Hello,

 

Coming up against a weird problem.  Acrobat isn't able to open or import/combine pdfs from one specific shared folder.  I can still open them through explorer, but when trying to import from or opening that folder through the adobe program.  I get the error "Bytes not ready."  I can import and combine from others folders, it's just this one that's giving the error.  Any ideas?

 

-Nick

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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    August 8, 2023

    Hi Nick27815091abk7,

     

    Thank you for reaching out.

     

    As mentioned, it is a shared folder. Ensure you have permission to change the files from that folder. Could you please share the screenshot of the error message you received?

    Try saving the files locally on the machine and check if you can combine them.

    Share the Acrobat and OS version numbers.

     

    Thanks,

    Meenakshi

    N
    Nick27815091abk7Author
    Participant
    August 11, 2023

    Hi Meenakshi,

     

    Saving the files locally does allow the pdf's to be opened and combined, but that's a lot of unnecessary work around.  I have attached the error message.

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