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A
A--Smith
Participant
July 31, 2020
Answered

Adobe Acrobat DC crashes on page recognition

  • July 31, 2020
  • 3 replies
  • 6772 views

I am using Adobe Acrobat Pro DC (2015 Release (Classic) | Version 2015.006.30523), with no updates available, on a Windows 10 Pro Surface Book 2.

When editing PDFs to add text (grading submitted papers), student-scanned documents are crashing Adobe. I open the document, click on the Tools option from the upper bar, then click on the Edit PDF tool. A Performing page recognition pop up appears for about 2 seconds and then Adobe crashes. This was working fine last semester.

Some (older) PDFs that I have opened do not crash when I attempt to edit the document. But this has crashed on the last three papers submitted by students, all of which were scans.

This topic has been closed for replies.
Correct answer MM25537355yjv7

I just got this issue but the ones below didnt work. I had updated the Acrobat Pro to 64bit version. Once I did that no more errors when page recognition. Hope this helps. Spent soo much time on this.

3 replies

R
Roberto32913797jn7c
Participant
October 14, 2023

This helped me a couple of times throughout the years:

Solution 1: Copy the files from the 'iDRS15' folder to the 'PaperCapture' and 'plug_ins' folders in Acrobat

  1. Go to the location:

    C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15

    For example, for Acrobat, go to:

    C:\Program Files\Adobe\Acrobat\Acrobat\plug_ins\PaperCapture\iDRS15

  2. Copy all the files in the folder.

  3. Go to the following location and paste the copied files:

    C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture

  4. Go to the location mentioned in Step 1, and copy all the files again.

  5. Go to the following location and paste the copied files:

    C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins

Try running OCR using the Enhanced Scans tool and then from the Edit PDF tool. You can select the tools from the right panel in Acrobat.

Caution: 

If you've performed the steps mentioned in Solution 1, and copied the files to the specified locations, the new Acrobat versions might crash when you perform OCR on a scanned file. The issue occurs because Acrobat loads the older files copied earlier.

To resolve the crash, view Acrobat crashes while performing OCR on a scanned file.

    M
    MM25537355yjv7Correct answer
    Participant
    September 23, 2023

    I just got this issue but the ones below didnt work. I had updated the Acrobat Pro to 64bit version. Once I did that no more errors when page recognition. Hope this helps. Spent soo much time on this.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 31, 2020

    Hi A Smith

     

    We are sorry for the trouble. As described the application is crashing while opening the scanned documents for editing.

     

    As mentioned it is crashing with some and not all the PDFs would you mind sharing a sample PDF file with us for testing so that we can check it at our end.

     

    Please try to repair the installation (For Windows only) and see if that works for you. Go to Help > Repair Installation.

     

    Also, please try to disable the protected mode for testing. Go to Edit > Preferences > Enhanced Security >Turn off the Protected Mode and uncheck the enhanced Security > Click OK and reboot the application and check.
    Note: Please turn on the security after testing.

     

    You may also take a look at the steps provided in the help page https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that helps

     

    Let us know how it goes

     

    Regards

    Amal

     

     

    G
    Gleeful_kid50BB
    Participant
    November 25, 2020

    I had the exact same problem. Running Windows 10, Adobe Acrobat Pro DC 2015 Version 2015.006.30172.

     

    Oddly, after lots of experimenting I discovered that the problem only occured on documents I scanned on my HP OfficeJet. (NOT from PDFs generated from applications such as Word, InDesign, IE or Chrome,etc which may use PDFWriter, Adobe Distiller, etc.). I discovered that "Show bounding boxes" was selected when the EDIT PDF tool page came up before Acrobat crashed.

     

    I opened a PDF that  was generated in Word, opened The EDIT PDF tool and deselected "Show bounding box". 

     

    After closing this file I opened up the problem PDF (generated by scanning a page on my HP OfficeJet Scanner. and had no problem going to the EDIT PDF tool. So now I could crop the page as I intended.

     

    I hope this helps you and everyone else with this issue.

     

     

    K
    Katie22452829u8jy
    Participant
    December 30, 2021

    I'm having the exact same issue, but when I unlock the bounding box on a word file that's been converted to a PDF, close it, and reopen the problem PDF from my scanned document (also from my HP), I still can't edit it. I also can't uncheck the bound box as that requires editing the PDF, which causes the program to close. Any advice? It's maddening! 

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