Adobe Acrobat DC crashes on page recognition

Question

I am using Adobe Acrobat Pro DC (2015 Release (Classic) | Version 2015.006.30523), with no updates available, on a Windows 10 Pro Surface Book 2.

When editing PDFs to add text (grading submitted papers), student-scanned documents are crashing Adobe. I open the document, click on the Tools option from the upper bar, then click on the Edit PDF tool. A Performing page recognition pop up appears for about 2 seconds and then Adobe crashes. This was working fine last semester.

Some (older) PDFs that I have opened do not crash when I attempt to edit the document. But this has crashed on the last three papers submitted by students, all of which were scans.

MM25537355yjv7 · Accepted Answer

I just got this issue but the ones below didnt work. I had updated the Acrobat Pro to 64bit version. Once I did that no more errors when page recognition. Hope this helps. Spent soo much time on this.

Roberto32913797jn7c · Answer

This helped me a couple of times throughout the years:

Solution 1: Copy the files from the 'iDRS15' folder to the 'PaperCapture' and 'plug_ins' folders in Acrobat

Go to the location:
C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15
For example, for Acrobat, go to:
C:\Program Files\Adobe\Acrobat\Acrobat\plug_ins\PaperCapture\iDRS15
Copy all the files in the folder.
Go to the following location and paste the copied files:
C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture
Go to the location mentioned in Step 1, and copy all the files again.
Go to the following location and paste the copied files:
C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins

Try running OCR using the Enhanced Scans tool and then from the Edit PDF tool. You can select the tools from the right panel in Acrobat.

Caution:

If you've performed the steps mentioned in Solution 1, and copied the files to the specified locations, the new Acrobat versions might crash when you perform OCR on a scanned file. The issue occurs because Acrobat loads the older files copied earlier.

To resolve the crash, view Acrobat crashes while performing OCR on a scanned file.

Solution 1: Copy the files from the 'iDRS15' folder to the 'PaperCapture' and 'plug_ins' folders in Acrobat

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded