Adobe Acrobat DC does not start anymore in Windows 11

[Ingo25016520u1ca]

Since yesterday Acrobat DC (not Reader) does not start or opens any PDF file. At best the program opens for a second and then closes. Re-Install did not help.

I am workin on W11 Pro, Version 21H2, 64-bit-OS.

All hints on creating dump reports failed until now.

What can I do?

Thx in advance

[zenar6248392]

Hello I am having the same problem and I tried the process and cleaner tool recommended but it has not worked

[Amal.]

Hi @zenar6248392 

What happens when you try to open the application? Do you get any error message? If yes, please share the screenshot of the same.

Also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Douglas29879702jvha]

Nothing happens. The app does not launch whether I try to do that from the start menu or whether I try to open a PDF document

Since I need to be able to do that, I have found a different solution and uninstalled it. How do I ensure that the monthly charge stops?

Sincerely,

Douglas Brown, PhD

[P.I Removed by Moderator]

[zenar6248392]

Nothing happens on my screen when I try to open a PDF, but when I press task manager Adobe is open there and I have to end task.

I don’t want another user clogging up my system, please provide an alternative solution as it is not practical to transfer everything over when it could just happen all over again

I have tried putting adobe on the exception list for trend anti virus that did not work

Tried uninstalling reinstalling that didn’t work.

Tried uninstalling cleaning reinstalling that didn’t work.

I don’t have the hidden folder so I didn’t try deleting the 3 items

Nothing works

I am not getting any work done

[Mysore · Accepted solution]

After hours of frustrating troubleshooting, the following fixed the problem for me:

1) Go to your local Windows user folder in Windows Explorer.

C:\Users\{your username}\AppData\Local\Adobe\Acrobat​

2) Enable hidden items under the 'View' menu.

3) Open the now-visible 'AppData' folder (it should still be slightly greyed out).

4) Delete the following folders (you'll have to open each one individually, then return to the 'AppData' folder):

C:\Users\{your username}\AppData\Local\Adobe\Acrobat

C:\Users\{your username}\AppData\LocalLow\Adobe\Acrobat

C:\Users\{your username}\AppData\Roaming

5) Reopen Adobe Acrobat Pro.

[Tommi26088077u9w7]

Thank you - it seems this helped. At least I can open files now and Acrobat DC seems to be running.

[louiel66781829 · Accepted solution]

Thank you @Mysore . This fixed my issue today.

The third folder I deleted was:

C:\Users\{username}\AppData\Roming\Adobe\Acrobat. 

[Edward5EDF]

Thanks, zapping those three folders did the trick on my DC version (Win 11_22H2) . 

Problem came about after yet another Reboot-Me Microsoft update.  

Had to re-install Acrobat DC after tossing those three folders into the trash, but it WORKED! 

Knowing I could recover those folders from Trash if this didn't work provided a security blanket to experiment with.

Thanks Again.

[Douglas29879702jvha]

Yes, I have this problem too.

As I understand the offered solutions:

a. Uninstall Acrobat

b. Delete the left-over folders that don't get cleaned out in the uninstall

b. Delete yourself as a user and make sure everything in your entire user profile is backed up somewhere.

You have to be kidding. This is what I get for a hefty license fee?

[Amal.]

Hi @Douglas29879702jvha 

What happens when you try to open the Adobe Acrobat? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

What is the version of the Acrobat DC you are using? To check the version, please check the help page https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Also, try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Derek25932123tstn]

Hi Amal,

We use Acrobat Pro (subscription) managed by the Adobe Admin console with the installer package deployed from Intune. We have automatic updating enabled. For all of our clients who have the .2017x (May 2023) update applied we have this issue - Acrobat opens for a few seconds then closes with a 'Not Responding' error. Uninstalling and reinstalling fixes the issue but so far this is happening across all of our clients. Is there a way from the admin console to prevent the May 09 update from installing? Should we open a support case?

Thanks

-Derek

[Amal.]

Hi @Derek25932123tstn 

Sorry to keep you waiting.

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal