Adobe Acrobat DC does not start anymore in Windows 11

New Here ,
Jun 26, 2022 Jun 26, 2022

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Since yesterday Acrobat DC (not Reader) does not start or opens any PDF file. At best the program opens for a second and then closes. Re-Install did not help.

 

I am workin on W11 Pro, Version 21H2, 64-bit-OS.

 

All hints on creating dump reports failed until now.

 

What can I do?

Thx in advance

 

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Crash or freeze , General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jun 27, 2022 Jun 27, 2022

Hi there

 

Hope you are doing well and sorry for the trouble. As described Acrobat Pro DC does not start or open any PDF file and reinstalling the application didn't help

either.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer and reinstall the applcationu sing the link  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

 

You may also try to create a new test user profile with full admin rights i

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Adobe Employee ,
Jun 27, 2022 Jun 27, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble. As described Acrobat Pro DC does not start or open any PDF file and reinstalling the application didn't help

either.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer and reinstall the applcationu sing the link  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

 

You may also try to create a new test user profile with full admin rights in Windows and try using / installing the application there and check.

 

 

Regards

Amal

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