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Participant
September 20, 2024
Question

Adobe Acrobat DC for Mac: Error 32815 observed in Microsoft 365 Word, Excel and PowerPoint

  • September 20, 2024
  • 3 replies
  • 3524 views

Each time Adobe Acrobat Pro is installed or updated, the Acrobat Add-in is silently added back to the Microsoft 365-related User Content Startup folders on macOS.

 

The Add-in relies on external dynamic libraries — which we purposely disable by setting DisableVisualBasicExternalDylibs to true — causing users to observe error message 32815 in the following applications:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint

 

Adobe should first check if DisableVisualBasicExternalDylibs is enabled before installing its Add-in:

❯ defaults read /Library/Managed\ Preferences/com.microsoft.office.plist DisableVisualBasicExternalDylibs
1

 

See: User-friendly Adobe Acrobat Add-in Removal

 

3 replies

Participant
January 22, 2025

Adobe bug number:

ADC-4483912

 

Participant
September 20, 2024
Participant
September 20, 2024

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