Participant
September 20, 2024
Question
Adobe Acrobat DC for Mac: Error 32815 observed in Microsoft 365 Word, Excel and PowerPoint
- September 20, 2024
- 3 replies
- 3524 views
Each time Adobe Acrobat Pro is installed or updated, the Acrobat Add-in is silently added back to the Microsoft 365-related User Content Startup folders on macOS.
The Add-in relies on external dynamic libraries — which we purposely disable by setting DisableVisualBasicExternalDylibs to true — causing users to observe error message 32815 in the following applications:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Adobe should first check if DisableVisualBasicExternalDylibs is enabled before installing its Add-in:
❯ defaults read /Library/Managed\ Preferences/com.microsoft.office.plist DisableVisualBasicExternalDylibs
1
See: User-friendly Adobe Acrobat Add-in Removal
