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Adobe Acrobat DC for Mac: Error 32815 observed in Microsoft 365 Word, Excel and PowerPoint

Community Beginner ,
Sep 19, 2024 Sep 19, 2024

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Each time Adobe Acrobat Pro is installed or updated, the Acrobat Add-in is silently added back to the Microsoft 365-related User Content Startup folders on macOS.

 

The Add-in relies on external dynamic libraries — which we purposely disable by setting DisableVisualBasicExternalDylibs to true — causing users to observe error message 32815 in the following applications:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint

 

Adobe should first check if DisableVisualBasicExternalDylibs is enabled before installing its Add-in:

❯ defaults read /Library/Managed\ Preferences/com.microsoft.office.plist DisableVisualBasicExternalDylibs
1

 

See: User-friendly Adobe Acrobat Add-in Removal

 

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General troubleshooting

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Community Beginner ,
Sep 19, 2024 Sep 19, 2024

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If you're similarly impacted, please provide community feedback to Microsoft.

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Community Beginner ,
Sep 20, 2024 Sep 20, 2024

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