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deyanf37592686
Participant
August 16, 2017
Answered

Adobe Acrobat DC is crashing

  • August 16, 2017
  • 3 replies
  • 2035 views

Hello,

Could you please help with the following:

Program is constantly crashing after zooming out/in the document. Same thing is happening if I use ctrf+f (search) option.

Thanks!

This topic has been closed for replies.
Correct answer AnandSri

Hi Deyanf,

As per the description above, the Adobe Acrobat DC is crashing, Is that correct?

Please follow the troubleshooting steps from the following link: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

Please confirm the version of Acrobat installed on your computer?

To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat DC.

Which operating system do you have- Windows/Mac?

Is this happening with one pdf only or with other pdfs as well?

Update this discussion with the results.

Regards,

Anand Sri.

3 replies

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
August 16, 2017

Hi Deyanf,

We apologize for the inconvenience caused.

Please use the Adobe Reader and Acrobat Cleaner tool to remove the Acrobat DC: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the computer and then reinstall the Acrobat Pro DC: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Keep us posted with the results.

Regards,

Anand Sri.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
August 16, 2017

Hi Deyanf,

Are you still facing the issue or the troubleshooting steps from the link Resolve Acrobat DC intermittent crashes on Windows  was helpful?

If you are still facing the issue, please Run Repair Acrobat Installation while no other applications are running.

Close all the running application, launch Acrobat and  navigate to Help > Repair Acrobat Installation.

Once the repair process is complete, reboot the computer and check.

Keep us posted with the results.

Regards,

Anand Sri.

D
deyanf37592686Author
Participant
August 16, 2017

Hello again Anand,

I am still facing the issue

Did everything like mentioned above, but still no improvements.

please see below:

Thanks!

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
August 16, 2017

Hi Deyanf,

As per the description above, the Adobe Acrobat DC is crashing, Is that correct?

Please follow the troubleshooting steps from the following link: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

Please confirm the version of Acrobat installed on your computer?

To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat DC.

Which operating system do you have- Windows/Mac?

Is this happening with one pdf only or with other pdfs as well?

Update this discussion with the results.

Regards,

Anand Sri.

D
deyanf37592686Author
Participant
August 16, 2017

Hi Anand,

That is correct, Adobe is crashing.

Please see my answers on your questions below:

  • Please confirm the version of Acrobat installed on your computer?

  • Which operating system do you have- Windows/Mac?

       Windows 10

  • Is this happening with one pdf only or with other pdfs as well?

       This is happening with various pdf files.

Unable to update due to availability.

T
Thank you!

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