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Question

Adobe Acrobat DC is distorting pages

Forum|Forum|6 years ago
August 14, 2019
1 reply
3862 views

Hello,

I need help; the company I work for uses this program mainly to edit pdfs, but it's been distorting many pages, normally, I'd just redo the work and keep moving, this time the lost was big, this is it did:

I REALLY need a solution for this and I honestly don't know where to look for, I'm already looking into the possibility of using another program because it's been happening way too often.

Grateful,

As of now,

For your attention,

Lucas Jardim Pinheiro

This topic has been closed for replies.

gary_sc

Community Expert

Hi Lucas,

Wow, I'm not at all certain what's taking place but to help you the following things would be helpful:

What is your operating system (and what build)?

You stated you are using Acrobat DC, I'm assuming that that's the Pro version, what build are you using?

As I look at your sample, I cannot really determine what changed because I do not have a "before" view. Can you please supply that?

And lastly, EXACTLY what are the steps you are taking to get this result.

Thanks,

L

lPinhaAuthor

Participating Frequently

Hi, Gary,

Wow indeed , here's a screenshot of what the file looked like

I've been having a lot of small problems with Acrobat not correctly detecting which fonts are been used and/or detecting the images as fonts (and vice-versa), this time it actually disappeared with every character except "o".

I open Adobe Acrobat Pro DC, click on Edit PDF, and start manually translating the file (whilst having some weird Fonts with asterisks next to it whose name have some letters switched), then I move on to the next page (I noticed the program scans per page, so it takes a few seconds) and I proceed to do the same thing while saving in between pages and breaks.

About the OS and Acrobat Version, I'm using Windows 10 Enterprise 2016 LTSB and Adobe Acrobat Pro DC (18.9.20044.251705).

And these are the System Parameters from Adobe Acrobat (which include informations about the computer), unfortunately the Adobe is installed in portuguese, so if there's any relevant information you cannot properly translate, please do question me:

"

Acrobat instalado: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Versão: 18.9.20044.251705

Data da criação:2017/11/04

Hora de criação:17:57:50

Acrobat instalado: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Versão: 19.12.20035.332343

Data da criação:2019/06/10

Hora de criação:16:57:56

Aplicativos instalados:

Versão do Office: Office 2016 64-bit

Área de arquivos de página: 4194303 KB

Correio padrão:

Detalhe da conta:

Direitos do usuário: Regular

Controle de conta do usuário: Padrão

Integridade do processo: Média

Tipo de perfil: Nenhum

Detalhe da sessão:

Tipo de inicialização: Normal

está desligando: Não

Rede: Disponível

Dentro do Citrix: Não

Dentro do VMWare: Não

Sessão remota: Não

Controle remoto: Não

Com JAWS: Não

Uso do ZoomText: Não

Com Windows-Eyes: Não

Com NVDA: Não

Detalhe do Acrobat:

Área restrita: Desativar

Leitor cativo: Não

Suporte a vários leitores no desktop: Desativar

Detalhe do Windows:

Tablet: Não

Starter Edition: Não

Media Center Edition: Não

Máquina lenta: Não

Detalhes de vídeo:

Largura da tela: 1920

Altura da tela: 1080

Número de monitores: 2

Número de botões do mouse: 5

Tem roda do mouse: Sim

Tem Pen Windows: Não

Conjunto de caracteres de byte duplo: Não

Tem editor de método de entrada: Sim

Dentro do leitor de tela: Não

Diretório do Windows: C:\Windows

Diretório temporário: C:\Users\0055616\AppData\Local\Temp\

Fabricante do SO: Microsoft Corporation

Fuso horário: Hora oficial do Brasil

Locale: Português (Brasil)

Memória física disponível: 4194303 KB

Memória física total: 4194303 KB

Memória virtual disponível: 3607508 KB

Memória virtual total: 4194176 KB

Monitor:

Nome: Intel(R) UHD Graphics 630

Resolução: 1920 x 1080 x 60

Bits por pixel: 32

Monitor:

Nome: NVIDIA GeForce GTX 1050 Ti

Resolução: 1920 x 1080 x 60

Bits por pixel: 32

Navegador padrão: C:\Program Files\Internet Explorer\iexplore.exe

Versão: 11.00.14393.0 (rs1_release.160715-1616)

Data da criação:2016/07/16

Hora de criação:08:43:06

Nome do sistema: CRLABCONT-301

Nome do SO: Microsoft Windows 10

Nome do usuário: 0055616

Placa gráfica: NVIDIA GeForce GTX 1050 Ti

Versão: 23.21.13.9125

Verificar: Sem suporte

Processador: Intel64 Family 6 Model 158 Stepping 10 GenuineIntel ~3192 Mhz

Versão do BIOS: DELL - 1072009

Versão do SO:10.0.14393

"

Grateful,

As of now,

For your attention,

Lucas Jardim Pinheiro

gary_sc

Community Expert

Hi Lucas,

OK, the first thing I did when I saw your new notice was to verify that Acrobat Pro DC does work with Protuguês. Good news (at least for me, you probably already knew that), it does.

OK, the next question(s) I have as to where the original scanned documents come from: Who's doing the scanning and how was it done. What is the resolution the scanning is done at? Are you receiving these as images (e.g., JPG, TIF, etc.) or as PDFs?

Have you received other PDFs from this source (even you) that have worked in the past? What changes might have occurred since there were successful OCR operation (e.g., updates to OS, updates to Acrobat Pro DC, updates to your scanning software, change in scanner?

I have to leave in a few minutes and will not return until some 4 hours or so. So if you do not get an immediate response, sorry.

Good luck,

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