Adobe Acrobat DC keeps freezing while trying to prepare a form

[Foodlink]

I've tried restarting, uninstalling and reinstalling, changing the setting on my pdf and retrying. Any ideas what's going on here?

[Meenakshi Negi]

Hello,

As the applicaiton freezing every time you try to prepare a PDF form, please try the troubleshooting steps provided below:

For Windows - Troubleshoot Windows system errors, freezes | Adobe software

For Mac - Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Check if that helps.

If the above steps do not help, please provide us more details as asked below:

- Did you check if the issue occurs with a particular document you use to prepare PDF form?

- Acrobat version you are using

- OS version on the machine

- Share the exact workflow you do that results in the applicaiton freezing.

We will be waiting for your response.

Let us know how it goes.

Regards,

Meenakshi

[Foodlink]

Meenakshi,

I just got a brand new MacBook Pro (this past Friday).

All the software is up to date.

I'm running Adobe Acrobat Pro DC Version 2019.012.20034

OS is High Sierra 10.13.6

Note: it works fine on my old computer (iMac, 27 inch, Mid 2011) 3.4 GHz Intel Core i7. 8GB 1333 MHz DDR3

My process:

I created a low res pdf (using the low res preset) in Indesign.

Open in Acrobat Pro

Prepare Form

It hangs up - beachballs

Note, I'm able to make a pdf in Acrobat from my new computer

I'm unable to open the form I created with acrobat on my old computer. (I get a black screen and a beachball)

I tried to use the combine files function on acrobat on my new computer. I can add a file, but when I click combine, it hangs up with beachball.

When I use the edit PDF function, I can make edits, but when I try to save it hangs up—beachball.

I'm not going to spend more time trying all the features—it seems that many of them don't work—hang up with beach balling.

A adobe technician remoted into my new computer all afternoon yesterday. He had the same problems and couldn't solve it—He worked on it for 3 hours. When he accessed my "root" I lost him.

Please let me know how to fix this issue ASAP!!

Sincerely,

Kathy.

(Personal Information Removed - Moderator)

[Armadillo77]

RE: Acrobat Pro DC

I can't do many of the things I used to do without a system beachball appearing, and then the progarm becomes unrespondent. Larger files take forever to respond. What a disaster of a program. I've deleted pref files as per suggested solutions to no positive result.

Architecture: x86_64

Build: 19.12.20034.328841

AGM: 4.30.85

CoolType: 5.14.5

JP2K: 1.2.2.43391

High Sierra 10.13.6 (17G8029)

Mac Pro (mid-2010)

2 x 2.4 HGz Quad core Intel Xeon

32 GB 1066 MHz DDR3

Many hard disk drives (no smaller than 1 TB) with less that 40% used.

[ls_rbls]

Hello,

Just wanted to add this thread in here to see if this helps to your case

Acrobat 2017 freezes when trying to bring up a Windows Expolorer window

The user provided a crash minidump file for examination which helped analyze better what the causes of the problem are in his case.

Aside from that, there was a new update announced at the beginning of this week to version plus a security bulleting announced yesterday. Please refer to the release notes and also update your product to see if that helps too.