adobe acrobat dc Pro no internet connection/ can you advise me please with this, thanks,

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Sep 19, 2022 Sep 19, 2022

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Screenshot 2022-09-16 095418.jpg

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Install update and subscribe to Acrobat

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Adobe Employee ,
Sep 20, 2022 Sep 20, 2022

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Hi @RamiNoufal 

 

Sorry to hear about the trouble caused.

For the error message shared above "Sorry, something went wrong" Try the following steps and see if that helps:

1- Restart your computer

2- If you have any antivirus installed, disable it for a while and try signing into Acrobat. 

3- If it still doesn't work, then 

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

4- Even after reinstalling the application, if you cannot sign in and activate it then.

Refer to this discussion and try the suggestion given here in the correct answer for Windows: 

https://community.adobe.com/t5/acrobat-discussions/quot-something-went-wrong-quot-error-preventing-a... 

 

Thanks,

Akanchha 

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