Adobe Acrobat DC Pro version 2024.002.20736 64-bit freezing and or continuous clocking

Question

In the last 3 weeks May 01, 2024 to present; we have been experiencing the opening of documents in Adobe Acrobat DC Pro version 2024.002.20736 64-bit. This is relevant to about 100 users on the Paid Pro Version.

Any documents that are in Outlook and or even saved, have had the same issue.

We have also tried to right click and OPEN AS --> Adobe Acrobat

Has anyone else had this same issue? We would sure appreciate an resolutions.

We have tried updates as well as unistalls and reinstalls.

n5c78 · Answer

The same issue for us started in May, affecting the majority of Acrobat users on Windows 10 and 11.

After a cold boot, Acrobat opens normally. However, when users open Acrobat by clicking on Outlook attachments, work for a while, and then close Acrobat, the Adobe Updater silently starts as the background process and then fails. Acrobat is not willing to re-open until the Adobe Updater times out and rolls back to the current version after several minutes. Users also often see their Acrobat UI hanging every few seconds after update fails.

In the error logs, we see 'Error 1328.Error applying patch to file C:\Program Files\ Adobe\Acrobat DC\Acrobat\x86\AcroCloudConnect.dll'

I believe AcroCloudConnect.dll is associated with Outlook, so my suspicion is that Acrobat is failing to update when users have Outlook opened, then it disables Acrobat while Updater is silently awaiting Outlook to be closed. Most users will keep the Outlook desktop app open all the time and there is no dialog box asking user to close Outlook, so it is a very annoying issue.

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