Adobe Acrobat DC Pro Windows 11

New Here ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

I have a user that is having issues with signing documents in Adobe Pro on Windows 11. He is first having issues with signing on on the actual app. He receives the window below that continues to spin. Uninstalled and reinstalled multiple times. Only once did it let him sign in. When he went to sign document Adobe immediately popped up that window. Any IdeasMicrosoftTeams-image.png

TOPICS
General troubleshooting

Views

38

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

In your screenshot, the user session is controlled remotely on a Micrososft Edge window.

 

Also, the Adobe Acrobat that is opened in the background shows that no one has signed in with their AdobeID.

 

Would you mind clarifying what else could be going on in that networked environment or was the screenshot taken remotely to just to illustrate the point?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 13, 2022 Jul 13, 2022

Copy link to clipboard

Copied

That's the thing when he tries to sign in that is the window that he receives. Do we need to change his default browser?
________________________________

Please be advised that this email may contain confidential information. If you are not the intended recipient, please notify us by email by replying to the sender and delete this message.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 13, 2022 Jul 13, 2022

Copy link to clipboard

Copied

LATEST

So, you don't know anything about the "controlled remotely" message at the top of the screen?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines