Adobe Acrobat DC unable to install MacBook Pro

[clintb82156601]

Hi

I have a MacBook Pro running macOS Sierra version 10.12.6

Initially I was having trouble signing in to Acrobat Reader DC so I opened up a chat with Adobe Customer Care

They recommended I run some cleaner software through my Mac which deleted the version of Acrobat Reader DC that I was using

I now can't download Acrobat Reader DC, the software just won't download at all.  The error message I get is telling me to check my internet connection which is fine as are my firewall settings

Adobe Customer Care were unable to help me and suggested I post here in the Adobe Support Community

Has anyone else had this problem before?

Thanks

Clint

[Amal.]

Hi Clint,

Thanks for reaching out. As described above, you are facing issues with installation, correct?

Please try the following steps:

• Run Adobe Acrobat Cleaner Tool (For Adobe Acrobat/Reader only) - https://labs.adobe.com/downloads/acrobatcleaner.html
• Reboot the computer.
• Install the application using the link - https://get.adobe.com/reader/

Let us know how it goes

Regards

Amal

[clintb82156601]

Hi Amal, I've already tried that cleaner program and it has put me in the position I'm in now - the cleaner program deleted my Acrobat Reader and now I can't install Acrobat Reader again