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Participant
May 17, 2017
Answered

Adobe Acrobat DC Uninstall

  • May 17, 2017
  • 2 replies
  • 2191 views

I need to chat or talk to someone as my situation does not fall into available choices.  I have and own Adobe Acrobat Pro.  Somehow Adobe Acrobat DC got installed on my desktop.  I would like to delete it but the uninstall has an X in the corner.

[Moved from the non-technical LOUNGE Forum to an Acrobat forum... Mod]

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Correct answer John T Smith

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

-includes information on how to stop the update manager and/or Cloud from running at startup

-above is for Windows, but may help with ideas for Mac

2 replies

Participant
August 22, 2017

I have the same problem. Notice, please, how many steps are listed in the complicated uninstall procedure. And, for those of you who have tried it, notice how many of these steps do not work (and require further system digging). Then, compare, please, that whole impossible uninstall process with the one-click ease of INSTALL and you will have your proof that Adobe products are designed for Adobe marketing purposes and not really for user purposes.

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
May 17, 2017

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

-includes information on how to stop the update manager and/or Cloud from running at startup

-above is for Windows, but may help with ideas for Mac

clodeneAuthor
Participant
May 17, 2017

This was a saga but finally gone.  Not sure if by accident or what but you pointed me in the right direction.  Thank you