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systemsintegrator
systemsintegrator
Participating Frequently
January 4, 2018
Answered

Adobe Acrobat DC Version 15.006.30096 Fails Update

  • January 4, 2018
  • 1 reply
  • 7286 views

I have Adobe Acrobat DC Version 15.006.30096.  I've reinstalled it because it would not update.  I go to update, update indicates that there is an update available, I select download and install, I confirm User Account Control, yes, then the next dialog box is Update Failed, and then you are forced to close.  How do I fix this?  I've already reinstalled the product.  Can I manually update to fix the issue?  If so, what is the URL to the Adobe Acrobat Update Page? 

This topic has been closed for replies.
Correct answer LeoUpdaterX

Ok.  I downloaded the file acrobatdcupd1502320053 and tried to apply the update and got the same error message.  I have Acrobat DC 2015.006.30096.  So I did a repair install, and tried again, same error message as the January 4, 2018 at 6:10pm post. 

Any other ideas?... It is disappointing that this particular version has the auto update bug, and cannot be manually upgraded as well.

-Douglas


I would suggest to download and install Acrobat2015Upd1500630394.msp patch from

ftp://ftp.adobe.com/pub/adobe/acrobat/win/Acrobat2015/1500630394/

If you still have an issue,

  • Please enable Updater and Windows Installer verbose logging, use Updater to try to update again, collect log files described below and send me a message that you have them. I will let you know where to send them.
    1. Enable Updater verbose logging-
    Set iLogLevel REG_DWORD value to 1 in the registry below
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS
    HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS
    Log file is called AdobeARM.log
    2. Enable Windows Installer verbose logging-
    The log file to collect post installation can be found in the same Temp folder where you find AdobeARM.log
    It will be the latest file with the name MSIxxxxx.log

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 4, 2018

update by downloading the files directly and then applying them:  http://www.adobe.com/downloads/updates/

systemsintegrator
systemsintegratorAuthor
Participating Frequently
January 5, 2018

I downloaded Adobe Acrobat DC Pro and Standard (Continuous Track) update - All languages Version 2018.009.2044.  When I tried to run the update I got the following error message:

"The upgrade Patch cannot be installed by the windows installer service because the program upgraded may be missing or the upgrade patch may update a different version of the program.  Verify that the program to be upgraded exists on your computer and that you have the correct patch".

The packaging on the program indicates that I have the 2015 release of Adobe Acrobat Standard DC.

So now what?  I'm just trying to have a current version of the program to insure that I have the latest security updates to the application.

L
LeoUpdaterXCorrect answer
Participating Frequently
January 11, 2018

Ok.  I downloaded the file acrobatdcupd1502320053 and tried to apply the update and got the same error message.  I have Acrobat DC 2015.006.30096.  So I did a repair install, and tried again, same error message as the January 4, 2018 at 6:10pm post. 

Any other ideas?... It is disappointing that this particular version has the auto update bug, and cannot be manually upgraded as well.

-Douglas


I would suggest to download and install Acrobat2015Upd1500630394.msp patch from

ftp://ftp.adobe.com/pub/adobe/acrobat/win/Acrobat2015/1500630394/

If you still have an issue,

  • Please enable Updater and Windows Installer verbose logging, use Updater to try to update again, collect log files described below and send me a message that you have them. I will let you know where to send them.
    1. Enable Updater verbose logging-
    Set iLogLevel REG_DWORD value to 1 in the registry below
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS
    HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS
    Log file is called AdobeARM.log
    2. Enable Windows Installer verbose logging-
    The log file to collect post installation can be found in the same Temp folder where you find AdobeARM.log
    It will be the latest file with the name MSIxxxxx.log

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