Adobe Acrobat Freezing

Any one else having problems with Adobe acrobat and getting a notice asying, "An internal error occurred."

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Community Manager

Hope you are doing well and sorry for the trouble.

This issue has been reported to our engineering team and is being worked upon. Would you mind sharing the Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and the dump file of Acrobat https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html when the issue reproduces and share them via any cloud storage. Just upload the logs to the cloud and create the link and share that link with us for further drill down.

Waiting for your reply

Regards

Amal

Community Manager

Hi Everyone,

We are live with the latest release (2024.004.20243).

Please update the app and let us know if the issue stands fixed for you.

To check for updates, click on Menu-> Help-> Check for updates.

-Souvik

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