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Adobe Acrobat has been performing worse and worse

New Here ,
Dec 14, 2022 Dec 14, 2022

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Over the past few months, Acrobat has been performing worse and worse. Users are complaining of slow and buggy apps, features like Combine Files in Adobe aren't working and after performing any available updates to Adobe, Office (Word, Outlook, etc) and even the workstations themselves, the app continues to perform poorly. 
My users are running the 32-bit version, as advised by Adobe tech support. Anytime a users is on 64-bit they always say to downgrade and the issues continue. I'm just curious if anyone else has experience with this as its getting to be a consistent issue and I'm unsure how to proceed.

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Crash or freeze , Edit and convert PDFs , General troubleshooting

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Adobe Employee ,
Dec 21, 2022 Dec 21, 2022

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Hi @Sergio25506832rf5z 

 

This is certainly not the experience you should be having with our product.

It seems you are using Acrobat in an enterprise environment. You must check for your Windows software update if you have a license version installed, which suggests degrading from a 64-bit to a 32-bit version. There seem to be system compatibility issues.

 

We'd suggest you contact our assisted support team to get assistance over the Phone or Chat. They can take remote control of your system and help you fix the root cause of this issue. 

 

*Please check the private message for assisted support contact details. 

 

 

Thanks,

Akanchha 

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