This is certainly not the experience you should be having with our product.
It seems you are using Acrobat in an enterprise environment. You must check for your Windows software update if you have a license version installed, which suggests degrading from a 64-bit to a 32-bit version. There seem to be system compatibility issues.
We'd suggest you contact our assisted support team to get assistance over the Phone or Chat. They can take remote control of your system and help you fix the root cause of this issue.
*Please check the private message for assisted support contact details.