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alexanderm60751726
Participant
December 15, 2020
Question

Adobe Acrobat Has Made Computer Slow

  • December 15, 2020
  • 1 reply
  • 879 views

I downloaded Acrobat to work on a PDF earlier today and since then my computer has been working at glacial pace. It won't even really let me type right now. I went to Applications and put the programin the trash, then emptied the trash. I also downloaded the Adobe Cleaner Acrobat Cleaner tool, which said there was no more files on my computer. Is this just a coincidence? All of the PDF on my computer still have the Acrobat logo on them. Is there something I'm missing?

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1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
December 16, 2020

If you're still seeing the Acrobat logo for all PDFs in your system that simply means that the cleaner didn't get rid of all the DLLs that it should've.

 

Icon files are handled by specific DLLs in a MS Windows system. So in this case, I would run the cleaner once more, but after you do that manulayy force a shutdown and reboot.

 

Also, check if you have Adobe Creative Cloud Desktop app installed.I would just uninstall this program too and/or run the CC Cleaner tool.

 

These are just ideas, I am not sure if this is the correct guidance but it won't hurt to try and see.

A
alexanderm60751726Author
Participant
December 20, 2020
I tried this and it didn’t help. Any other ideas why my CPU usage would
climb to 90% after installing Adobe Acrobat? I don’t have any issues in
Safe Mode.--
Always,
Alex
Website
ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
December 20, 2020

If you also have installed the Creative Cloud desktop app, disable it and compare CPU usage again.

 

You may also need to open the ask manager (if on MS Windows) and check what other services are interacting with Acrobat. Also check the event viewer and review the alerts and warning that your system is throwing when this happens.

 

For example, in my case, I've noticed that when I open Acrobat there are certain occasions that the Adobe Reader DC appears as the program that actually hogs a few other processes in my task manager. This behavior occurs regardless if I manually open or not this program.

 

This makes me think that this may also have a direct relationship with the web browser and the Adobe Acrobat extension, to include the Acrobat PDF Maker Add-in in MS Office.

 

Since you've mentioned about not seeing the CPU spike while in Safe Mode, reboot in Safe Mode with network support, connect to the Internet and open MS Office, your Internet Explorer and any other browser, and Adobe Acrobat altogether and observe once more  the CPU usage.

 

If it doesn't spike then we can focus more on troubleshooting background services exclusively related to Adobe Acrobat  rather than troubleshooting the opened programs that interact with Acrobat.

 

If that is not the case, then  I would disable the extension from the web browser too just to troubleshoot and compare CPU usage, and avoid opening any other programs while testing CPU usage when  Acrobat is the only opened program, nothing else.

 

My other guess is that you may need to remove some programs from the startup folder, and also clean the temp folders. 

 

That said it won't hurt to click on HELP--->>> "Repair Installation" in your Acrobat.

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