Adobe Acrobat internal error occurred on Windows 11 pro

[nashaashi]

Hello Adobe acrobat team,

I have the Internal error message occurred showng since two weeks, I tried to solve it but failed. I also got another message after launching the App saying that Adobe acrobat detedcted that Iam using assistive technology and it asks me to define it. This error forcec other apps to shut down.

I am using Windows 11 Pro, I had the updated version recently. Any solution please?

Thank you,

Nada

 

[Eric Dumas]

Hi,

You should look at the event viewer to find out more information about the internal error message 11 ways to open Event Viewer in Windows 10 and Windows 11 (digitalcitizen.life).

Is the Assistive Tech message appearing for all pdf that you open or just a specific one?

Also, for both questions you asked, is this a new issue or something that happens only for specific documents or after an update/upgrade?

[nashaashi]

Hi Eric, 

Thank you for your reply and advice, I opened the error section in the event viewer, well I am not familiar with it, but is there any specifice source I should consider?

Answering your questions:

Is the Assistive Tech message appearing for all pdf that you open or just a specific one?

Yes it appears in all PDF files.

Is this a new issue or something that happens only for specific documents or after an update/upgrade?
Yes it started 2 weeks ago, but before Windows update.

Thank you Eric,
Nada

[nashaashi]

Hi Eric,

The problem still persists and it became very disturbing, could you kindly please help me out finding the solution to this issue. 

Thank you so much.
Nada