Skip to main content
nashaashi
nashaashi
Known Participant
October 26, 2022
Question

Adobe Acrobat internal error occurred on Windows 11 pro

  • October 26, 2022
  • 1 reply
  • 821 views

Hello Adobe acrobat team,

I have the Internal error message occurred showng since two weeks, I tried to solve it but failed. I also got another message after launching the App saying that Adobe acrobat detedcted that Iam using assistive technology and it asks me to define it. This error forcec other apps to shut down.

 

I am using Windows 11 Pro, I had the updated version recently. Any solution please?

Thank you,

Nada

 

 

 

 

 

 

This topic has been closed for replies.

1 reply

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
October 26, 2022

Hi,

You should look at the event viewer to find out more information about the internal error message 11 ways to open Event Viewer in Windows 10 and Windows 11 (digitalcitizen.life).

Is the Assistive Tech message appearing for all pdf that you open or just a specific one?

 

Also, for both questions you asked, is this a new issue or something that happens only for specific documents or after an update/upgrade?

nashaashi
nashaashiAuthor
Known Participant
October 26, 2022

Hi Eric, 

Thank you for your reply and advice, I opened the error section in the event viewer, well I am not familiar with it, but is there any specifice source I should consider?


Answering your questions:

Is the Assistive Tech message appearing for all pdf that you open or just a specific one?

Yes it appears in all PDF files.


Is this a new issue or something that happens only for specific documents or after an update/upgrade?
Yes it started 2 weeks ago, but before Windows update.

Thank you Eric,
Nada

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices