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Adobe Acrobat is not working properly and says its corrupt and wont uninstall

New Here ,
Aug 19, 2024 Aug 19, 2024

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Adobe Acrobat started not printing anything, it said it was not able to print and when i tried to unistall it says the configuration data for this product is corrupt and wont uninstall

beatriz_7879_0-1724111807329.png

 

TOPICS
Al Assistant , Comment review and collaborate Experiment , Crash or freeze , Create PDFs , Edit and convert PDFs , General troubleshooting , How to , Install update and subscribe to Acrobat , Modern Acrobat , PDF , PDF forms , Print and prepress , Scan documents and OCR , Security digital signatures and esignatures , Standards and accessibility

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Adobe Employee ,
Aug 20, 2024 Aug 20, 2024

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Hi @beatriz_7879,

 

Hope you are doing well. Sorry for your experience!

 

Are you using an IT-managed device? The message shown above points to that direction.

 

If that is not the case, or if you have admin access to your device, you might want to try the below steps:

Please run the Acrobat cleaner tool https://adobe.ly/46STWQU, reboot the computer once, and install the application using the direct link https://adobe.ly/3yMLNks.

 

Let me know if this works for you.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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