Adobe Acrobat keeps crashing

[Christina34700745dw9w]

I heavily rely on Adobe Acrobat (64-bit) for my work, but it keeps crashing. I'm using version 24.003.20112 Please help!

[Allan231799890vpb]

I am having the same issue with Adobe Acrobat 24.3.20112.0 I have uninstalled, reinstalled and still have the same issue. It has only started occuring after the latest update.

[Chetan23677088sx52]

Hi @Allan231799890vpb 

Apologies for the problem. can you please share us the logs so that we can look into the issue

Steps

1. Close Acrobat
2. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
3. Select Start Diagnostics.
4. Now Open Acrobat and reproduce the issue.
5. Select Stop Monitoring, and share the log ID with us.

Thanks

Chetan

[Chetan23677088sx52]

Hi @Christina34700745dw9w 

Apologies for the problem. can you please share us the logs so that we can look into the issue

Steps

1. Close Acrobat
2. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
3. Select Start Diagnostics.
4. Now Open Acrobat and reproduce the issue.
5. Select Stop Monitoring, and share the log ID with us.

Thanks

Chetan

[Christina34700745dw9w]

Hi Chetan, log ID is 5f0971ae-8abe-42b9-a43b-831a1ff29bcd

Thanks

Christina

[Chetan23677088sx52]

Thanks @Christina34700745dw9w  for sharing. i will get back you once i have an update
regards,

Chetan

[Christina34700745dw9w]

Hi Chetan,

Do you have an update? The program keeps crashing; it is very frustrating.

Thanks, Christina

[Chetan23677088sx52]

Hi @Christina34700745dw9w 
i understand the problem and i am actively following on this issue with engineering team

Thanks

Chetan

[shane_7363]

There seems to be a major issue here as I am encountering the same issue and have to uninstall reinstall more time than viable. Even after reinstallation opening a document, working on it then closing a document oattempts to relaunch the programme nothing happens. HELP!!!

[shane_7363]

diagnostic log ID 8ae47a3e-64f6-4f77-9cc0-c3cc6adb325f

[Aakash Deep]

Hi @shane_7363  ,

Do you have FileOpen third-party plugin installed on your machine?

Please disable or uninstall the plugin and let us know if the issue persists.

Thanks

Aakash

[Aakash Deep]

Hi @Christina34700745dw9w ,

Could you please share the dump files with us for further investigation?

Refer: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Thanks

Aakash

[Aakash Deep]

Could you please share the dump files with us for further investigation?

Refer: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

[Aakash Deep]

Could you please share the dump files with us for further investigation?

Refer: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

[Christina34700745dw9w]

Hi Aakash,

I'm away from work for another week. I will do this once I get back.

Thanks,

Christina