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Adobe Acrobat - markup disappearing when resolved

New Here ,
Jan 23, 2025 Jan 23, 2025

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I have updated to current version, I have restarted. I can see the Comments on the right hand frame, but when I click "RESOLVE" - the mark up icon on the actual text layout page turns black and then disappears when I go to the next comment. Any markup - drawn line, strike thru, highlight, comment icon - DISAPPEARS from the document layout page making users and reviewers think that their comment was not saved.
PREVIOUSLY - NOTHING DISAPPEARED FROM THE LAYOUT - THE MARKUPS WERE REMAINED SO THAT MULTIPLE USERS WOULD SEE THAT SOMEONE HAD ALREADY MADE THE MARKUP.
Is anyone else having this problem? It seems to have started with the "new and improved!?!?" navigation?

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General troubleshooting , PDF

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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@justins29987381 are you able to take screenshots of what's happening? Just for visual purposes, because I have no issues with Acrobat. Which version are you using? 

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New Here ,
Jan 31, 2025 Jan 31, 2025

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It was Acrobat 2025 - which I uninstalled and went back to Acrobat 2024. Seems like there is a lot of objection to the 2025 changes to interface - so there is an option under "View > Disable New Acrobat".
Here is screenshot of the problem I was seeing with disappearing mark-up when clicking "resolve".Acrobat-Resolve-Error.png

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Adobe Employee ,
Feb 03, 2025 Feb 03, 2025

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Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20xxx Optional update, Jan 30, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check.
For more information, see this: https://adobe.ly/4jJ9jBn.

 

Try resetting the app preferences once and restart the app and the machine. 

 

If the issue persists, please share the affected PDF file, and collect the logs from the machine, and share it with us in this thread for further investigation.

 

Thanks,

Anand Sri.

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