Skip to main content
M
metropolitan_3741
Participant
August 11, 2025
Question

Adobe Acrobat Memory Error

  • August 11, 2025
  • 1 reply
  • 491 views

I am getting the following error code from Adobe Acrobat Pro on Windows:
Windows - Application Error
The instruction at 0x00007FFAD1B0ED7D referenced memory at 0x0000000000000018. The memory could not be read.

I verified that the RAM on this device was working correctly and has no manufacturer errors. I also reinstalled Adobe Acrobat Pro. Is there anything else I can do to help resolve this issue?

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 11, 2025

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing. 

     

    This issue is known to our engineering team and being worked on. The fix will be available in the future updates.

     

    We will keep you posted as soon we get more information from the team to share. 

     

    Thanks for your time and patience. 

     

    ~Amal

    M
    marco.vd
    Participant
    September 5, 2025

    Amal is any news regarding this issue?

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 25, 2025

    Hello,

     

    Hope you are doing well. 

     

    We are live with a new update (25.1.20744) that fixes this issue. Please update the app to the latest version and let us know if the issue is fixed for you.

    To check for updates, go to Menu > Help > Check for Updates.

     

    To know more: https://adobe.ly/46J2cU3


    Regards,
    Souvik.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices