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Participant
October 20, 2023
Question

Adobe Acrobat (Named User Licence) in an RDS Farm

  • October 20, 2023
  • 1 reply
  • 982 views

Hello,

 

I have an RDS farm of 8 hosts (Windows Server 2022), As you may know, in a RDS Farm the users can roam between thoses 8 hosts.

 

The hosts have Adobe Acrobat Pro 64bits (last version), when an user log into the RDS, it opens adobe and sign in with his acount (Adobe acrobat pro licenced), no issues at this point.

When logging off, and loggin in again it might connect to another hosts, still no issues, the users get signed in automatically (since the profil is roaming with the users), the problem comes when the users connects to a 3rd hosts, it has a pop-up that says you licence is activate on a previous host and must remove manually a previous hosts.

 

The NUL licencing mode is recommanded in a RDS redeployment based on the documentation.

 

Here are my two questions :

- Is it possible to deactivate a computer at logoff (trough script or registry or anything else working)

- Is it possible to make it transparent to the user and automatically remove a previous activation if needed (it says this in the documentation with no explicit explaination " :

  • If users sign in on both a virtual environment and a physical machine, then they may be randomly signed out from a physical machine. This is because users can activate Acrobat on multiple virtual machines while only two activations are allowed per user. The current implementation provides an over activation workflow for these environments which does not force users to see or interact with any dialogs.

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1 reply

Participant
October 20, 2023

Please in addition, note that we cannot use the serialized licencing anymore (was working Perfeclty with Adobe Acrobat 2020 for example), because my customer need specific features only available in last version.

The NUL licencing mode really doesn't seems to fit the RDS needs.

Also note, that I tried to contact support 3 times loosing multiple hours without be able to speak to a real specialist (sometimes the support just disconnected and let me clueless), it is quite impressive when you see the monthly price of Adobe Acrobat pro.