Adobe Acrobat (newest version) keeps crashing

[garn1E5678]

I'm running a Mac Studio (2023), Chip Apple M2 Max, Memory 64 GB

macOS Ventura 13.4

Every time I try to open a PDF file, after about five or 10 seconds Adobe Acrobat crashes.

I have the full adobe creative suite. I've tried uninstalling and reinstalling 1 billion times.

For a few weeks, it could open PDF files less than 150 pages.

Currently, it can't even open a two page PDF

[garn1E5678]

It is such an unfortunate thing; in the 1990s, my adobe acrobat could open files without a problem. But now that I have a Mac studio, I wish I could just have adobe acrobat that would not crash every single time I open it

[garn1E5678]

I updated to Mac OSX Sequoia, uninstalled and reinstalled Adobe Acrobat reader — still crashes, even with a file only 2 pages long

[clayh10775410]

I am having the exact same issue with my mac studio and adobe. I brought the mac to the apple store for them to check and make sure it is not a hardware issue. I have uninstalled and reinstalled the operating system and removed and reinstalled adobe. I even had a remote session with adobe where they took control of my computer and removed adobe files that were not necessary and reinstalled the latest version. Adobe please help

[wdunn18]

Dude, have they solved this for you yet? This has been happening to me for last 1-2 months and going crazy

[garn1E5678]

We wrote to Adobe for months and got no help; I finally found the issue. It has to do with certain folders. One of the folders had a special character in it: 🍊 —— that meant that anything contained in that folder, even if it was buried in a whole bunch of folders, caused Adobe to crash.

[AnandSri]

Hello!

I hope you are doing well, and thanks for sharing the steps which worked for you. For future reference, if the app crashes, please see this article and try the solution: https://adobe.ly/4kzOKYG

Thanks,

Anand Sri.