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Hi there
Hope you are doing well and sorry for the trouble. As described you are getting the white blank screen when you try to save the PDF file .
If the file is stored on a shared network/drive, please download it to your computer first and then try to save it and check
If it doesn't work please try the following preference settings and see if that works for you. Go to Adobe Acrobat > Preferences > General > Uncheck 'Show online storage when saving files' and 'Show online storage when op
...Hi there
Hope you are doing well and sorry for the trouble. Yes the steps are same for Windows OS.
Please go to Edit > Preferences > General > Uncheck 'Show online storage when saving file' and 'Show Online storage when opening file' > Click OK and reboot the computer once.
Let us know if you experience any trouble and need more help.
Regards
Amal
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Hi there
Hope you are doing well and sorry for the trouble. As described you are getting the white blank screen when you try to save the PDF file .
If the file is stored on a shared network/drive, please download it to your computer first and then try to save it and check
If it doesn't work please try the following preference settings and see if that works for you. Go to Adobe Acrobat > Preferences > General > Uncheck 'Show online storage when saving files' and 'Show online storage when opening files' > Click OK and check .
Also, please try to reset the Acrobat preferences to default as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works for you.
If it still doesn't work, please try to create a new test user profile or enable the root account in Mac and try using the application there.
Regards
Amal
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Muchas gracias por la información. Me resolvió el problema. Muchas gracias.
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Hola, disculpa en que parte en cuentro lo de preferencias?
Sirve igual para windows?
gracias
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Hola, disculpa en que parte en cuentro lo de preferencias?
Sirve igual para windows?
gracias
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Hi there
Hope you are doing well and sorry for the trouble. Yes the steps are same for Windows OS.
Please go to Edit > Preferences > General > Uncheck 'Show online storage when saving file' and 'Show Online storage when opening file' > Click OK and reboot the computer once.
Let us know if you experience any trouble and need more help.
Regards
Amal
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buen dia!
me paso lo mismo, y funciono esta configuración. gracias!
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NO ENCUENTRO NADA DE LO QUE DICEN. NO ME ABRE EL LOGO DE EDITAR. QUE PUEDO HACER
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Buen dia, tambien puedes usar el comando Ctrl+k para abrir las preferencias.
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Thank you very much for the answer, it worked perfectly for me the part of the uncheck the online storage.
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Hola, me pasa lo mismo. Cuando quiero guardar un PDF, en Adobe, se abre una ventana en blanco. Como lo solucionan????
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Hola, la solución es bastante sencilla.
1. Ingresa el documento que quieres guardar
2. ingresa el siguiente comando Ctrl + k
3. En la categoría general desmarque las siguientes herramientas