Adobe Acrobat No guarda archivos- se abre ventana en blanco

New Here ,
May 14, 2021 May 14, 2021

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Hola, estoy tratando de guardar archivos editados y cuando abre la ventana para guardar como... la misma aparece en blanco y no me da la posibilidad de guardarlo. Tampoco de compartirlo mediante mail. 

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correct answers 2 Correct answers

Adobe Employee , May 17, 2021 May 17, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the white blank screen when you try to save the PDF file .

 

If the file is stored on a shared network/drive, please download it to your computer first and then try to save it and check

 

If it doesn't work please try the following preference settings and see if that works for you. Go to Adobe Acrobat > Preferences > General > Uncheck 'Show online storage when saving files' and 'Show online storage when op

...

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Adobe Employee , Oct 27, 2021 Oct 27, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. Yes the steps are same for Windows OS.

 

Please go to Edit > Preferences > General > Uncheck 'Show online storage when saving file' and 'Show Online storage when opening file' > Click OK and reboot the computer once.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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Adobe Employee ,
May 17, 2021 May 17, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the white blank screen when you try to save the PDF file .

 

If the file is stored on a shared network/drive, please download it to your computer first and then try to save it and check

 

If it doesn't work please try the following preference settings and see if that works for you. Go to Adobe Acrobat > Preferences > General > Uncheck 'Show online storage when saving files' and 'Show online storage when opening files' > Click OK and check .

 

Also, please try to reset the Acrobat preferences to default as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works for you.

 

If it still doesn't work, please try to create a new test user profile or enable the root account in Mac and try using the application there.

 

Regards

Amal

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New Here ,
Sep 17, 2021 Sep 17, 2021

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Muchas gracias por la información. Me resolvió el problema. Muchas gracias.

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Hola, disculpa en que parte en cuentro lo de preferencias?

Sirve igual para windows?

gracias

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New Here ,
Oct 26, 2021 Oct 26, 2021

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2.png

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Hola, disculpa en que parte en cuentro lo de preferencias?

Sirve igual para windows?

gracias2.png

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. Yes the steps are same for Windows OS.

 

Please go to Edit > Preferences > General > Uncheck 'Show online storage when saving file' and 'Show Online storage when opening file' > Click OK and reboot the computer once.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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New Here ,
Oct 28, 2021 Oct 28, 2021

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buen dia! 

me paso lo mismo, y funciono esta configuración. gracias!

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New Here ,
Nov 03, 2021 Nov 03, 2021

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NO ENCUENTRO NADA DE LO QUE DICEN. NO ME ABRE EL LOGO DE EDITAR. QUE PUEDO HACER

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Buen dia, tambien puedes usar el comando Ctrl+k para abrir las preferencias.

 

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New Here ,
Dec 15, 2021 Dec 15, 2021

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Thank you very much for the answer, it worked perfectly for me the part of the uncheck the online storage.

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New Here ,
Dec 13, 2021 Dec 13, 2021

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Hola, me pasa lo mismo. Cuando quiero guardar un PDF, en Adobe, se abre una ventana en blanco. Como lo solucionan???? 

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New Here ,
Dec 13, 2021 Dec 13, 2021

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Hola, la solución es bastante sencilla.
1. Ingresa el documento que quieres guardar 
2. ingresa el siguiente comando Ctrl + k
3. En la categoría  general  desmarque las siguientes herramientas

  • Mostrar el almacenamiento en línea al abrir archivos.
  • Mostrar el almacenamiento en línea al guardar archivos.

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