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Adobe Acrobat No guarda archivos- se abre ventana en blanco

New Here ,
May 14, 2021 May 14, 2021

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Hola, estoy tratando de guardar archivos editados y cuando abre la ventana para guardar como... la misma aparece en blanco y no me da la posibilidad de guardarlo. Tampoco de compartirlo mediante mail. 

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Crash or freeze

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Adobe Employee ,
May 17, 2021 May 17, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the white blank screen when you try to save the PDF file .

 

If the file is stored on a shared network/drive, please download it to your computer first and then try to save it and check

 

If it doesn't work please try the following preference settings and see if that works for you. Go to Adobe Acrobat > Preferences > General > Uncheck 'Show online storage when saving files' and 'Show online storage when opening files' > Click OK and check .

 

Also, please try to reset the Acrobat preferences to default as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works for you.

 

If it still doesn't work, please try to create a new test user profile or enable the root account in Mac and try using the application there.

 

Regards

Amal

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New Here ,
Sep 17, 2021 Sep 17, 2021

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Muchas gracias por la información. Me resolvió el problema. Muchas gracias.

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