Adobe Acrobat not responding / opening? On Windows 11

[Simon309382339j9u]

I have installed Adobe Acrobat Reader on my PC and no matter what I do, it does not seem to respond when trying to open it. I've tried running it as Administrator, running compatability mode in Windows 8, 7 and Vista etc. Nothing seems to work. I tried contacting Adobe support via the chat on their website and it ends up saying they don't offer support for free versions of the app and pushed me towards subscribing to the Pro version. I'm not opposed to paying for the Pro but given it doesn't work, that's hardly a solution. I'm using Windows 11 atm. Don't want to revert back to an older version. Can anyone assist me with this? I've exhausted all effort, watched every video on YouTube etc.

[Amal.]

Hi @Simon309382339j9u 

Hope you are doing well and sorry to hear that.

What happens when you try to open the application? Do you get any error messages? If yes, please share the screenshot of the same for a  better understanding. A small video recording of the issue would be very helpful.

Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-errors-freezes-reader-windows.html and see if that works.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://get.adobe.com/reader/enterprise/

Regards
Amal

[Simon309382339j9u]

Hey Amal,

Absolutely nothing happens.. not errors.. just won't respond to me trying to double click, right click to open etc. 

I'll try what you suggested and report back shortly.

[Simon309382339j9u]

Hey Amal,

I just uninstalled, ran the cleaner tool, restarted and reinstalled based on the link provided. 

I works!!!

You are a life saver! Thank you.

[Simon309382339j9u]

Closed the application.. Tried it again and it no longer works.. FML

[Amal.]

Hi there

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Acrobat freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

[Amal. · Accepted solution]

Hi there

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

Regards

Amal