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Simon309382339j9u
Participant
July 7, 2023
Answered

Adobe Acrobat not responding / opening? On Windows 11

  • July 7, 2023
  • 2 replies
  • 2765 views

I have installed Adobe Acrobat Reader on my PC and no matter what I do, it does not seem to respond when trying to open it. I've tried running it as Administrator, running compatability mode in Windows 8, 7 and Vista etc. Nothing seems to work. I tried contacting Adobe support via the chat on their website and it ends up saying they don't offer support for free versions of the app and pushed me towards subscribing to the Pro version. I'm not opposed to paying for the Pro but given it doesn't work, that's hardly a solution. I'm using Windows 11 atm. Don't want to revert back to an older version. Can anyone assist me with this? I've exhausted all effort, watched every video on YouTube etc.

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Correct answer Amal.

Hi there

 

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

 

Regards

Amal

2 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
August 9, 2023

Hi there

 

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 7, 2023

Hi @Simon309382339j9u 

 

Hope you are doing well and sorry to hear that.

 

What happens when you try to open the application? Do you get any error messages? If yes, please share the screenshot of the same for a  better understanding. A small video recording of the issue would be very helpful.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-errors-freezes-reader-windows.html and see if that works.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://get.adobe.com/reader/enterprise/

 

Regards
Amal

S
Simon309382339j9uAuthor
Participant
July 7, 2023

Hey Amal,

Absolutely nothing happens.. not errors.. just won't respond to me trying to double click, right click to open etc. 

I'll try what you suggested and report back shortly.

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