Adobe Acrobat NOT working on Windows 11

[Disappointed_M]

Lately Adobe Acrobat is not working on Windows 11. When opening the application it displays a white screen then closes. I have tried running it in compatibility mode as well as running it as an administrator. This did not help. Before this issue, It opened and wanted to run through the tour every time i opened a PDF. Also, every time I open the application I get the Windows pop-up that requests permissions for the app to make changes. This is concerning to me that an established suite of applications from Adobe have so many issues lately.

[S. S]

Hi @Disappointed_M,

Hope you are doing well. Sorry for your experience with Acrobat!

Would you mind sharing a few details for further investigation:

1. The app version of Acrobat you are using (go to Control Panel-> Program & Features-> Acrobat);

2. A screen recording video of the event for better understanding (you can use the snip tool to do so, press "Windows+Shift+4").

3. Please help us gather the logs from your machine: https://adobe.ly/479uTcz. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

Look forward to hearing from you.

-Souvik

[Disappointed_M · Accepted solution]

Hi

Thank you for your response.

I eventually resolved the issue by makibg use of the removal tool i found on another post in the community, namely at https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html.

I then downloaded the instller from : https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

After I removed Adobe Acrobat from my system with the removal tool, I restarted the computer and re-installed Adobe Acrobat from the above download. This resolved the issue and Adobe Acrobat opens and are displaying the PDF files.

Thank you.

Not So Much Diasppointed_M

[S. S]

Thanks @Disappointed_M, for letting us know that it works for you now.

-Souvik