Adobe Acrobat NOT working on Windows 11

[Martin353954258orf]

Lately Adobe Acrobat is not working on Windows 11. When opening the application it displays a white screen then closes. I have tried running it in compatibility mode as well as running it as an administrator. This did not help. Before this issue, It opened and wanted to run through the tour every time i opened a PDF. Also, every time I open the application I get the Windows pop-up that requests permissions for the app to make changes. This is concerning to me that an established suite of applications from Adobe have so many issues lately.

[Martin353954258orf · Accepted solution]

Hi

Thank you for your response.

I eventually resolved the issue by makibg use of the removal tool i found on another post in the community, namely at https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html.

I then downloaded the instller from : https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

After I removed Adobe Acrobat from my system with the removal tool, I restarted the computer and re-installed Adobe Acrobat from the above download. This resolved the issue and Adobe Acrobat opens and are displaying the PDF files.

Thank you.

Not So Much Diasppointed_M

[S. S]

Hi @Martin353954258orf,

Hope you are doing well. Sorry for your experience with Acrobat!

Would you mind sharing a few details for further investigation:

1. The app version of Acrobat you are using (go to Control Panel-> Program & Features-> Acrobat);

2. A screen recording video of the event for better understanding (you can use the snip tool to do so, press "Windows+Shift+4").

3. Please help us gather the logs from your machine: https://adobe.ly/479uTcz. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

Look forward to hearing from you.

-Souvik

[Martin353954258orf · Accepted solution]

Hi

Thank you for your response.

I eventually resolved the issue by makibg use of the removal tool i found on another post in the community, namely at https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html.

I then downloaded the instller from : https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

After I removed Adobe Acrobat from my system with the removal tool, I restarted the computer and re-installed Adobe Acrobat from the above download. This resolved the issue and Adobe Acrobat opens and are displaying the PDF files.

Thank you.

Not So Much Diasppointed_M

[S. S]

Thanks @Martin353954258orf, for letting us know that it works for you now.

-Souvik

[loyal_Whisper2199]

Hi,

I found this thread by having the same issue as @Martin353954258orf. I have the lastest, updated version of Adobe Acrobat. I have the latest, updated version of W11, and think that it may have arisen the issue, as it was working very well until that update. Specific issue is - Whenever I try to open Adobe Acrobat either by clicking the executable icon or by double clicking any PDF file, it doesn't open and some minutes later I get an error message "Another instance of Adobe Acrobat is open / Buttons Learn More & Close".

Before looking for solutions, I closed all running processes pressing "Windows+Shift+4". Then I uninstalled Adobe Acrobat from Windows. Then I use the AdobeCreativeCloudCleanerTool.exe. Then I restarted the computer and re-installed Adobe Acrobat. Same problem from scratch. The I repeated the steps and finally re-installed Adobe Reader. Problem keeps. 

Can anybody share another possible solution?   

[S. S · Accepted solution]

@loyal_Whisper2199,

Please help us gather the logs from your machine: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

Also, to test, can you try the below steps:

Right-click on the app icon, go to Properties, select compatibility, check the box saying "Run this app in compatibility mode," select Windows 8, apply, and click OK.

Now try running the application.

Before trying the steps, please help us collect the logs and share the Unique ID in the community.

-Souvik

[stephen_1410]

I had this same issue as was posted on 12 December.

I was successful after changing to Windows 8 compatibility mode.

I hope this helps identifying a solution!

[phil_6878]

Thanks this worked for me as I had a similar problem. Much appreciated.

[S. S]

Hi @phil_6878,

Hope you are doing well. 

Thanks for writing on what worked for you.

Marking this as correct answer for future users to use as a reference.

-Souvik

[jwouellette_atx]

Acrobat keeps trying to spawn/open multiple versions of itself whenever you try to launch it later after initial (re)installation. Adobe, y'all need to fix this. It is unacceptable.

[jwouellette_atx]

Tried this:

https://community.adobe.com/t5/acrobat-discussions/making-adobe-acrobat-dc-work-in-windows-11/m-p/15...

But to no avail. While I did get it working last week... when I tried to fire it up again this morning... nothing.

[jwouellette_atx]

Tried this instead:

https://www.fileopen.com/issue-with-adobe-acrobat/reader-under-windows-11-24h2

[Bryan32768]

I'd like to share something.  In the beginning, the "print in grayscale" was not representing when clicking and unclicking it on the print menu.  Also, for some reason, instead of printing, goes straight to "The document could not be printed, kindly use our help page to troubleshoot."

I went to the help page.  It was filled with many "watered down" solutions.  I went through them anyway.  No go.

I also noticed (more on W11), when I click print, then the Advanced button, then print "click as image" (as a possible way of solving the print problem), the program often (not always) simply shuts down without any kind of message.

I also attempted repair program and uninstall/reinstall.  In this, I have been through all the watered down solutions, plus more advanced ones.  Because of this, I think this is pointing to code quality.  I will keep working on the problem, but apreciate insight from Adobe on resolutions to this.