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mercedesg13065462
Participant
November 4, 2024
Question

Adobe Acrobat now appears in Outlook and I do not have it installed

  • November 4, 2024
  • 1 reply
  • 2761 views

Out of 175 users at our company, only 2 own Acrobat products so why does my Outlook now show different Adobe Acrobat buttons all over it?  There is NO add-in within Outlook that I can remove.  The main screen of Outllok ash "Convert to pdf" and then the user has to "authorize" it.  There is a Share a Link in an email for Acrobat etc.

 

We only use Adobe Sign in Teams and do not want ANY of these Adobe buttons in Outlook.  I do not use Acrobat so how do I remove it if t's not listed as an Add-ins?  How do I tthen remove it from all of our users in InTune if it's not listed as an add-in?  

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 5, 2024

Hi @mercedesg13065462,

 

Hope you are doing well. Thanks for writing in!

 

Disable the Add-in: You can disable the Adobe Document Cloud add-in in Outlook:

    • Open Outlook.
    • Go to File > Options > Add-ins.
    • Select “COM Add-ins” from the Manage drop-down and click “Go”.
    • Deselect “Adobe Document Cloud for Microsoft Outlook - Acrobat” and click "OK"

Sometimes, residual files from a previous installation can cause this issue. Use the Adobe Cleaner Tool to remove any leftover files:

    • Download and run the Adobe Cleaner Tool.
    • Follow the instructions to clean up any remaining Adobe files.

If this does not help, you can try the below settings:

 

Go to Start Menu-> Registry Editor-> Location:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook

To completely disable the add-in set DWORD  LoadBehavior to 1 in the following registry key

 

Hope this helps.

 

-Souvik

M
mercedesg13065462Author
Participant
November 5, 2024

There is NO add-on for Adobe showing in Outlook else I would have disabled it.  Does this mean we can't even use Adobe Reader free without getting stuck with Adobe in Outlook?  

That add-in also does not exist in the registry.   I've been using Outlook and free Adobe REader for years and this add-in JUST showed up last week.  If I click on it, is says "Adobe Acrobat for Microsoft Teams and Outlook."

We want it gone.  It's on all of our laptops at our company and we did not approve this to be added.

M
mercedesg13065462Author
Participant
November 6, 2024

Hi @mercedesg13065462,

 

You can try the steps mentioned here in Microsoft Support for reference:

Turn an add-in off for Outlook for Windows - Microsoft Support

 

Let me know if this helps.

 

-Souvik


Within that Addins it opens OWA and Adobe is not shown as installed as it shows "Add" like it's not there.  I don't have the issue in OWA only in Outlook Classic Desktop.

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