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So this is a very common situation that everybody has been getting but clearly no one can actually resolve this issue. There are other posts about this with literally no resolution from Adobe. The replies and the support have been gibberish on every comment on the thread, well over 80+, and no resolution.
The only temporary resolution that I've found that would work for a little while when I receive this memory error message and cannot view any more files is by deleting the history of open Documents in Adobe Acrobat. But without deleting the history the memory error exists. So how can one increase the memory that Adobe Acrobat itself can have to avoid this? This has nothing to do with my computer's memory because I have a beast of a machine and use only 2% of my RAM. Now, there might possibly be something In the settings of Adobe that limits the amount of memory that the app can actually use which I think it is however there's no way for me to know how to navigate those settings because it doesn't offer it from what I can tell after navigating it forever.
So where is the solution Adobe??
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How much is Acrobat actually using at the time of the error? Do you have 32-bit or 64-bit Acrobat?
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I can help you with that! 🙂
Go to Security(Enhanced) and delete all the trusted files. ( It may look like the program crashed, but it`s just loading everythin up so just wait until it finishes. After that select the files 1 by 1 and click Remove)
Hope this solves everybody`s problem! 🙂
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Hi @catalin_0981,
Hope you are doing well. Sorry for the trouble, and the delayed response.
We made certain stability and performance enhancements with the subsequent updates.
Would you mind updating the app to the latest version (2024.005.20xxx) and let us know if the issue is fixed for you?
To do so, go to Menu-> Help-> Check for Updates.
-Souvik
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Our version 2025.001.20432 has a lot of trouble with this error. Any advice?
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Hi @karen_0681 ,
Considering the suggestions provided in this older discussion, which have been effective for some users but not for all, I recommend also cleaning out the Windows 'Temp' folder.
To do this, go to the directory:
Furthermore, it's a good idea to clear the cache in another hidden folder located at :
Just replace 'userName' with your actual account name, and remember to enable the option to view hidden files and folders; otherwise, the AppData directory won't be visible.
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