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kelhelpdesk
kelhelpdesk
Participant
July 20, 2021
Answered

Adobe Acrobat Pro 2015 Classic "browser or OS no longer supported"

  • July 20, 2021
  • 6 replies
  • 21067 views

I have a feeling I know the answer but just want to check first. We use Adobe Acrobat Pro DC 2015 (Classic) and it was not until recently we've run into issues. When we install it on a new computer and go to "sign in," I receive the following error, "Update required. Your browser or operating system is no longer supported. You may needt o install the latest updates to your operating system." we are running Windows 10 1909 OS build 18363.1556 and all the browsers (Edge, Chrome, and IE) are on the latest version.

 

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hello,

 

Thank you for reaching out and sorry for the trouble. 

 

As you receive the error "Update Required", please refer to the information/ suggestion provided in the following help document: https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html#fix-error.

Hope the information helps.

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

 

 

 

 

6 replies

C
charlotte22774414qo7w
Participant
July 7, 2022

After working on this promlem for several days, here is my solve.  Uninstalled old Adobe DC 2015 Pro using uninstall in computer systems, restart computer.  Then used AdobeAeroCleaner_DC2021, available as a free download through Adobe.  Restart computer.  Disable Windows firewall and disable virus program.  Used installer downloaded from my profile in Adobe.  Finally. after three days of struggling, it worked and I was able to sign in and complete the install/verification process. Although I had purchased my program from another provider, it was still available for download through Adobe, I guess because I had registered the program.   I was astonished it worked.  Remember to restart your firewall and virus program.  Hope this helps someone.  

annal92115731
annal92115731
Participant
October 16, 2021

My workaround:
Step 0: download the .reg file indicated in https://helpx.adobe.com/in/x-productkb/global/update-operating-system-and-browser.html.
Step 1: Remove/Uninstall the previous Adobe Acrobat installation and reboot your system as the uninstalled indicated.

Step 2: Download the latest, but still supported, from Adobe's web (preferably from your Adobe account.)

Step 3: Reinstall Adobe Acrobat again using the latest download installation package.

<== so far, my problem got fixed here.

Willie Squeeze
Willie Squeeze
Participant
August 24, 2021

This problem was making us CRAZY !!! We discovered if you set EDGE as the default browser it will work as intended. Simple as that !

stevenm8611492
stevenm8611492
Known Participant
September 16, 2021

My EDGE was already Set as Default and it did not work 

S
sarahb35292288
Participant
July 28, 2021

For those using Continuous Track, Adobe just released a fix.

 

21.005.20060 Optional update, July 28, 2021 (Windows Only)

 

4336133: Acrobat prompting to update browser/operating system on a machine with IE11 due to IE7 emulation mode being enforced in embedded IE mode.

DaveFromBoston
DaveFromBoston
Participant
July 29, 2021

The registry fix doesn't seem to work on Arcobat DC 2015 classic.  It is EOL so I don't know of a fix or update available either.  I understand adobe not updating the software anymore but this feels more like a self-destruct 'feature'.  Really, in 2015, forcing internet explorer which was already very depreciated?

W
WolleFromDortmund
Participant
August 12, 2021

If you still have a existing installation, look at the version of the following file:

"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\AASIapp.exe".

If this is a newer version than when you reinstalled, copy the file to the new machine and replace the old one.

In my case I overwrote the file with version "9.0.0.24" with a file with version "10.0.0.357".

After that I was able to log in again - hope it helps someone....

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Legend
    July 20, 2021

    Hello,

     

    Thank you for reaching out and sorry for the trouble. 

     

    As you receive the error "Update Required", please refer to the information/ suggestion provided in the following help document: https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html#fix-error.

    Hope the information helps.

     

    Let us know if the issue persists.

     

    Thanks,

    Meenakshi

     

     

     

     

    kelhelpdesk
    kelhelpdeskAuthor
    Participant
    July 21, 2021

    Thank you, I found that link as well. We use it in an enterprise setting and making that change for all new installs may not be practical. Looks like we may need to look into the latest version of Acrobat if 2015 is no longer working, as this article seems to say.

    T
    Test Screen Name
    Legend
    July 21, 2021

    I may have missed something, but that document does not seem to mention any suggestion that later versions of Adobe products will work better with legacy browser settings. I have seen reports of many other apps (from other vendors) failing during signon processing, you may need a strategy to roll out registry changes, able to be adapted quickly as new apps fail. Using legacy browser settings is a big risk and may cause all sorts of unexpected behaviour. Perhaps you can tune it to be used only with the legacy apps that need it.

    D
    default7gx95vc140d2
    Participant
    July 20, 2021

    We are dealing with this as well, found a solution here: Update your operating system to work with Adobe apps

    D
    D_Lauber
    Inspiring
    December 15, 2021

    Heaven only knows why Adobe generates this message about the operating system. The problem really isn't an operating system issue.

    The registry changes worked perfectly for me in Windows 11. A couple of cautions:

    • The file you download is named "Fix-UpdateRequiredError.reg.txt." Before you run it, you need to remove ".txt" from the end so it has the reg extension.
    • And before you run the registry change (by double clicking on the now renamed file "Fix-UpdateRequiredError.reg", be sure to create a Restore Point just in case things go bad.
    • To play it very cautious, you  would be prudent to restart your computer after making the registry changes and before installing Acrobat Pro DC 2015.
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