Skip to main content
J
John34043839svjs
Participant
June 14, 2024
Answered

Adobe Acrobat Pro 2020 20.5.30636 Not Updating

  • June 14, 2024
  • 3 replies
  • 922 views

I have about 30+ licenses for Adobe Pro and they are all starting to flag via ACAS security scans. They are not updating any further and I have no ability to download the correct version:

 

  Path              : C:\Program Files (x86)\Adobe\Acrobat 2020
  Installed version : 20.5.30636
  Fixed version     : 24.002.20759

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

If this is a work computer managed by the IT department, please reach out to your IT administrator. They will be able to submit a support ticket through the Admin console, ensuring that your issue is addressed by the dedicated support team. This process helps ensure that your request is handled promptly and efficiently by the appropriate experts.

 

Regards

Amal

3 replies

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
July 31, 2024

Hi @John34043839svjs 

 

As @Bernd Alheit correctly mentioned, your base installer is older. You need to change the installer(create a new package for deployment) to the latest build and then use the latest update patch with the deployment package. 

 

For more information on deployment, please check this help document: https://helpx.adobe.com/enterprise/using/deploying-acrobat.html 

~Tariq

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
July 10, 2024

20.5.30636 is the actual version of Acrobat 2020.

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    July 10, 2024

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    If this is a work computer managed by the IT department, please reach out to your IT administrator. They will be able to submit a support ticket through the Admin console, ensuring that your issue is addressed by the dedicated support team. This process helps ensure that your request is handled promptly and efficiently by the appropriate experts.

     

    Regards

    Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices