Adobe Acrobat Pro 2020 Activation

Forum|Forum|5 years ago
January 13, 2021
2 replies
22372 views

Hey,

my spouse bought Adobe Acrobat Pro 2020 Student/Teacher and also ran through the legitimation process successfully. She registered the product in her Adobe Account without a problem, but Acrobat Pro 2020 is still showing her the "remaining test period" timer. We were not able to find a way to enter her serial number into the programm itself. Initially, I tought the programm would pull the serial from her Adobe Account, but seeing that it is no supscribtion but a singel lifetime licence AND the still showing remaining test period timer that seams unlikly to me now.

How are we able to activate her copy of Acrobat Pro 2020? Will there be a prompt to enter the serial number once the timer (10 days from now) runs out or is there any other way to activate?

Thank you very much in advance!

Sebastian

This topic has been closed for replies.

S

Spectator1001

Participant

You must first Uninstall and then Reinstall. Unfortunately, this will also remove all settings.

try67

Community Expert

It sounds like they installed Acrobat DC, not Acrobat 2020... The former does not require a serial number and has a trial version. The latter does not.

You need to remove the application you installed and install the correct version, from here, for example: https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html

D

defaultap0f76pe321xAuthor

Participant

Thank you for your answer.

The Programm she is using is Adobe Acrobat Pro 2020 for sure, we even downloaded it from the exact page you linked.

I maybe described it wrong, it is not really a trial version. Once we installed Acrobat Pro 2020 it asked if we would like to Activate using a Serial oder using an Account. We choose Account (we did not have the serials at the time) and when she logged in using her account there was the 14 days test timer. If all else fails I will reinstall Adobe Acrobat Pro 2020 and choose Activate by Serial but I can hardly belive that this is the way to go.

try67

Community Expert

I see. That's strange... I think reinstalling is the solution, unless you can find some other way of entering the s/n into it.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded