Adobe Acrobat Pro 2020 Device License Activated with Serial Number Asking for Credentials

[shawn31319370sevf]

Hello,

I've installed Adobe Acrobat Pro 2020, on a Windows 11 laptop.

The installation files were acquired here:

https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html

During installation, a serial number was input, for device licensing.

After installation, Adobe Acrobat Pro is requesting credentials upon launch.  Closing the credentials popup results in Adobe Acrobat Pro closing.

I have installed Adobe Acrobat Pro on many different machines, using serial numbers for device licensing, and this is the only machine on which Adobe insists on a user logging in to use the app.  This is not subscription-based licensing.

What can i do to solve this problem?

Thanks.

[mariahweyne]

You need to have the license assigned to an email account that has an adobe id created.  This way of installing perpetual versions was changed aby Adobe a while back.

[shawn31319370sevf]

i appreciate the input, but am not convinced that's correct, as I've installed the 2020 version i referenced on many machines over the last few years, and have never encountered the issue.  i had thought the whole reason the 2020 version is used for this type of licensing, is because everything after that point requires the user login/register.  as i've understood it, the 2020 version is the last that allows the equivalent of device-based licensing.  

i neglected to mention in my original post;

the one difference with this machine, is that it previously had an instance of Adobe Creative Cloud installed.  it was uninstalled using the built-in uninstaller, and then the cleaning tool, but the subsequent installation of Acrobat 2020 is behaving as though Creative Cloud is still installed.

thanks.

[mariahweyne]

I understand your point but that's how it is.  I install thousands of licenses a year.  Download Acrobat 2020 (adobe.com)