Skip to main content
S
shawn31319370sevf
Participant
July 26, 2023
Question

Adobe Acrobat Pro 2020 Device License Activated with Serial Number Asking for Credentials

  • July 26, 2023
  • 1 reply
  • 3586 views

Hello,

 

I've installed Adobe Acrobat Pro 2020, on a Windows 11 laptop.

The installation files were acquired here:

https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html

During installation, a serial number was input, for device licensing.

After installation, Adobe Acrobat Pro is requesting credentials upon launch.  Closing the credentials popup results in Adobe Acrobat Pro closing.

I have installed Adobe Acrobat Pro on many different machines, using serial numbers for device licensing, and this is the only machine on which Adobe insists on a user logging in to use the app.  This is not subscription-based licensing.

What can i do to solve this problem?

Thanks.

This topic has been closed for replies.

1 reply

mariahweyne
mariahweyne
Inspiring
July 26, 2023

You need to have the license assigned to an email account that has an adobe id created.  This way of installing perpetual versions was changed aby Adobe a while back.

S
shawn31319370sevfAuthor
Participant
August 3, 2023

i appreciate the input, but am not convinced that's correct, as I've installed the 2020 version i referenced on many machines over the last few years, and have never encountered the issue.  i had thought the whole reason the 2020 version is used for this type of licensing, is because everything after that point requires the user login/register.  as i've understood it, the 2020 version is the last that allows the equivalent of device-based licensing.  

i neglected to mention in my original post;

the one difference with this machine, is that it previously had an instance of Adobe Creative Cloud installed.  it was uninstalled using the built-in uninstaller, and then the cleaning tool, but the subsequent installation of Acrobat 2020 is behaving as though Creative Cloud is still installed.

thanks.

mariahweyne
mariahweyne
Inspiring
August 3, 2023

I understand your point but that's how it is.  I install thousands of licenses a year.  Download Acrobat 2020 (adobe.com)

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices