Skip to main content
C
carmen_gimenez
Participant
January 22, 2025
Answered

Adobe Acrobat Pro 2020 does not work with M4 MacBook!

  • January 22, 2025
  • 1 reply
  • 2461 views

I purchased the Adobe Acrobat Pro (I have it registered, with serial number) for a Mac with Intel processor. Now I have changed to a M4 processor MacBook and it doesn't work. Is there any upgrade of the Acrobat Pro 2020 for it?

Correct answer AnandSri

Hello!

 

I hope you are doing well, and thanks for sharing the steps which worked for you.

 

Note: Acrobat 2020 is the Classic version and is activated with a serial number. For more details see this article: https://adobe.ly/3FF1DRe

 

If you download Acrobat from the Creative Cloud Desktop app, it is the continuous version, which is activated using an email address. See this article for detailed information: https://adobe.ly/4kYre7S

 

I hope this helps.

 

Thanks,

Anand Sri.

1 reply

K
Community Expert
Kenneth KawamotoCommunity Expert
Community Expert
January 24, 2025

Yes, the latest version is 2024.005 and should work on M4 (works on my M1 & M3). Can you try updating via Creative Cloud app?
(Adobe should update the system requirements, it stops at M2: https://helpx.adobe.com/acrobat/system-requirements.html )

    S
    sc0609
    Participant
    February 20, 2025

    This is the solution! I received it directly from the customer service chat. Here are the below steps:

     

    "1) Close the blank screen login window.

    2) Download Creative cloud desktop app from the below link , Sign in only , do not click on Start installing .

    https://www.adobe.com/creativecloud/desktop-app.html

    3) Now, launch Acrobat 2020 and sign in.

     

    Once you are signed in and logged in, you can remove the CC desktop app from your PC."

     

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    March 19, 2025

    Hello!

     

    I hope you are doing well, and thanks for sharing the steps which worked for you.

     

    Note: Acrobat 2020 is the Classic version and is activated with a serial number. For more details see this article: https://adobe.ly/3FF1DRe

     

    If you download Acrobat from the Creative Cloud Desktop app, it is the continuous version, which is activated using an email address. See this article for detailed information: https://adobe.ly/4kYre7S

     

    I hope this helps.

     

    Thanks,

    Anand Sri.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices