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RebeccaW1
Participant
December 6, 2023
Answered

Adobe Acrobat Pro Auto-tagging Stuck at 20%

  • December 6, 2023
  • 1 reply
  • 3284 views

Hello, I am currently unable to auto-tag any PDF documents. When I attempt to, the progress bar begins immediately at 20%, but them remains there indefinitely. I left the process running for over an hour on one attempt, without change. This is happening on documents that I have previously successfully auto-tagged as well (just to test it out), all different lengths.

Regular, manual tagging is working, it is only the auto-tagging where I am finding the issue.

My Adobe Acrobat Pro is currently up to date, at Version 2023.006.20380.

Any ideas on what to do?

    Correct answer Amal.

    Hi @RebeccaW1 

     

    Hope you are doing well and thanks for reaching out.

     

    Please Go to "Preferences" (Ctrl, CMD+K) -> "Accessibility" and Uncheck the box for "Enable cloud-based auto-tagging for accessibility" (near the bottom) and reboot the computer once and see if that works.

     

     

     

    Let us know how it goes.

     

    ~Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    December 7, 2023

    Hi @RebeccaW1 

     

    Hope you are doing well and thanks for reaching out.

     

    Please Go to "Preferences" (Ctrl, CMD+K) -> "Accessibility" and Uncheck the box for "Enable cloud-based auto-tagging for accessibility" (near the bottom) and reboot the computer once and see if that works.

     

     

     

    Let us know how it goes.

     

    ~Amal

      R
      RebeccaW1Author
      Participant
      December 13, 2023

      It looks like this may have solved the issue - my test document is auto-tagged. Thank you, Amal!

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