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yatheesh_0634
Participating Frequently
December 10, 2024
Question

Adobe Acrobat Pro Crash and freezes

  • December 10, 2024
  • 1 reply
  • 648 views

when Adobe Acrobat PRO (with new user interface) keeps crashing. I start working with it, open a few documents and all works fine for some time, but then it crashes (=freezes). This happens a few times a day. My colleagues have the same problem. Some of us have brand new CAD computers, so general performance should not be the issue here. Switching back to the old user interface fixes the problem so I use that as a workaround, but I do like some of the new features in the new interface so would like to keep working with it if there is a fix. Anyone knows? I am in Adobe Acrobat PRO 64-bit version 24.004.20272

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 10, 2024

Hi @yatheesh_0634,

 

Hope you are doing well. Sorry for the trouble.

 

Would you mind sharing a few more pieces of information for further investigation:

1. OS and its version;

2. Any specific area where yo experienced the crash?

3. Please help us gather the logs from your machine: https://adobe.ly/3Vxjv5F. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

 


-Souvik

Y
yatheesh_0634Author
Participating Frequently
December 10, 2024

Hello Souvik,

this is for one of our user and due to admin restriction, they are unable to share the log. Below is the required information for further assistance:

 

OS Name     Microsoft Windows 11 Enterprise (But it has happened on Win 10 as well.)

Version     10.0.22631 Build 22631

 

The problem occurs when user is having several adobe acrobat windows and tabs open and working with comments on several documents. Cannot see any specific thing I do that causes the crashing, it just happens while working.

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 14, 2024

@yatheesh_0634, No worries!

 

The team is investigating the issue, and a fix should be available soon.

 

-Souvik

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