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kory375735478nlx
Participating Frequently
July 8, 2024
Answered

Adobe Acrobat Pro creating Temp folder and locking it so backups do not work.

  • July 8, 2024
  • 1 reply
  • 1779 views

I have multiple systems runnign the same version of adobe acrobat pro.   Some of the workstations are being backed up and we will get an error for a temp adobe folder that is created.  The issue will resolve if the system is rebooted or adobe is fully closed. We have done a full uninstal and reinstall of adobe on those systems and it's 50/50 if it actually fixes the issue immediately. It does come backup. After the dunamis folder the name will change at the next time it's opened. It will be the same file the entire day and clears after it's been rebooted for sure.  I'm looking to see what is the cause of the issue to remove the chatter for a false positive error on backups.

 

Windows os - 10/11

Adobe version 64 24.2.20857

Adobe genuine service 8.5.0.43

 

 

C:\Users\username\AppData\Roaming\com.adobe.dunamis\d225650b-9c1f-4738-97e3-94e805951049\v1\0

    This topic has been closed for replies.
    Correct answer Tariq Ahmad

    Hi @kory375735478nlx ,

    Just to update: 

    This location is a logging component for Adobe apps, and the logging mechanism creates/manages this folder; the folder gets locked while analytics are logged. If this is still troubling, let us know, and we will share a way to disable it those affected machines. 

     

    ~Tariq

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 16, 2024

    Hi there,

     

    Hope you are doing well.

     

    If you are using a work computer that is managed by the IT department, please reach out to your IT administrator. They will be able to submit a ticket through the Admin console, ensuring that your issue is addressed by the dedicated support team. This process helps to streamline support requests and ensures that you receive the appropriate assistance promptly.

     

    ~Amal

      K
      kory375735478nlxAuthor
      Participating Frequently
      July 17, 2024

      Amal,

       

      THe company I work for doesn't have an adobe license/account for support purposes.  The client does however the updates don't go to any of our techs..  I assume others have had this same issue and have seen the post upvoted once so i know it's not just one instance.  We have a few clients and they all have the same issue with at least one system but not every system.  The thing is they jsut may not use the adobe apps or backups are not setup on the workstation. I don't think I should have to open a case for eash client under their account when it's happening to multiple systems and mutliple clients.

      T
      Community Manager
      Tariq AhmadCommunity Manager
      Community Manager
      August 13, 2024

      Hi @kory375735478nlx, 

       

      I can understand. Could you tell me a ballpark figure of how many users are experiencing this issue? Could we get in touch with a user/s who could assist us in getting more details of this issue?  

      Thank you for reaching out and helping.

      ~Tariq

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