Adobe Acrobat Pro DC Closing Seconds After Opening

[Jacob25163130rfzg]

Hello!

We have a user who is experiencing this issue with Adobe Acrobat Pro DC; his application closes a few seconds after he opens it up. I've researched this and it appears to be a somewhat common issue, however, after applying the "fixes" Adobe has listed for this known issue, it is still happening to our user. We could really use some help with this. Here are the "fixes" that we have attempted so far:

- Update the Creative Cloud Desktop app to its latest version and keep it open

- Create a feature lockdown registry key

- Uninstall Acrobat and reinstall the previous version.

- Reinstall Acrobat DC

- Delete the folder named 'SLStore' in ProgramData

- Reset Adobe preferences

- Restart Acrobat and the machine running the application 

Could really use some on this!

[Totallyinthedark]

I have exactly the same problem.  I've disabled everything that I can think of that may interfere, but nothing works.  Acrobat is completely unuseable.  I did have some strange symptoms before this happened in that parts of the menu bar would be missing when accessing a pdf document.  This made it impossible to add digital signatures, apply stamps etc.  Now though I can't even get it to open.

[Eric Dumas]

Hi,

can you confirm:

• is this a new issue, or it started after an updte/upgrade
• the exact version of your software and operating system

In Windows, you can check the event viewer to find out a bit more about the cause of the crash

[Totallyinthedark]

It's a new issue that started a week ago. The only thing I can find that may have caused a change is the Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 although I can't be sure that the installation of the automatic update took place before the issues with Acrobat started. 

I uninstalled Adobe Acrobat DC and all of the Adobe components downloaded Adobe Acrobat DC today from Adobe and performed a clean install, but the problems persist.   I'm running Windows 11 Version 22H2 with the Windows Feature Experience Pack 1000.22634.1000.0

I've tried the event viewer, but there is no crash report, because it appears as if Acrobat doesn't crash, but opens the files, then just closes.

 

[charlesr35253417]

I am having the same problem. In Event viewer I found entries in the Application Error log.

Extract below:

Faulting application name: Acrobat.exe, version: 22.3.20258.0, time stamp: 0x63352602
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x310c
Faulting application start time: 0x01d8dfcf450ddf36
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\windows\System32\ucrtbase.dll
Report Id: b445ca01-af3c-40ed-af42-f8c255b7f001
Faulting package full name:
Faulting package-relative application ID:

[Vineet Chauhan]

Hi,

I am Vineet from Acrobat Engineering Team. We will need the crash logs from your machine to analyze the issue. Please follow the below to generate the crash logs: Press 'Start' key and search for 'cmd'. Launch the Command Prompt in admin i.e. 'Run as Administrator' mode. Run these four commands in a one-by-one manner:

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002

Retry the scenario where Acrobat crashes. Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter You will see .dmp file generated file recently. Please share that dump with us. Note it will be a large file. You may upload the logs to Adobe Send and share the link with us via email (Forum Private message *): How to share a file using Adobe Document Cloud

Regards,

Vineet

Acrobat Engineering Team