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My Adobe Acrobat Pro DC crashes instantly upon any attempt at OCR. The software is running on Win 10 and both the Adobe and Win software are fully up to date. I have unistalled and reinstalled the software to no avail. I called the chat center in India and was showered with a generous amount of abuse (which is another story). Can any one help with the software issue? Many thanks!
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Hi There,
We are sorry for the trouble caused and the unpleasant experience. As described above, Adobe Acrobat DC is crashing upon OCR, correct?
We need some more information for a better understanding:
In the meantime, you may try the troubleshooting steps provided in the link - https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and check if that works for you
I hope this will help, keep us posted with the results.
Regards,
Amal
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Amal, I am hoping you can help. In response to your questions: (1) Yes, Adobe Acrobat DC 2015 release (fully updated) is crashing upon OCR; (2) The behavior occurs with ANY and ALL OCR attempts, i.e., any and all files; (3) The failed OCR PDF files are all located locally on my PC; (4) The installed application is Adobe Acrobat DC, 2015 Release (Classic), 205.006.30503, File Version 15.006.30503.17462. Here are the workflow/steps I am using for OCR: (a) Open my Adobe PDF file on my fully updated Win 10 PC. PC; (b) Open "Tools" from the command ribbon on the top of the screen or from the right side of the screen; (c) open "Enhanced Scans", then open "Recognize Text", then click "In This File", then the program "appears to do OCR but immediately closes the file without any error message. Regards,
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Hello,
Please try to turn off the protected view and enhanced security and check if that works for you. Go to Edit (Windows), Adobe Acrobat/Reader (Mac) > Preferences > Enhanced security > Turn off the protected view and uncheck the Enhanced security > Click OK > Restart the application and check.
Note: Turning off the security is for testing purpose only. Please turn on the security after testing, irrespective of the result.
If that works for you, please use the help article - https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html
Let us know how it goes
Regards
Amal
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Hello,
We are sorry to see that the issue is still the same. Please try the following steps:
If the issue still persists, Please install the process monitor tool https://docs.microsoft.com/en-us/sysinternals/downloads/procmon regenerate and the issue and record the process events and share the file with us .
Regards,
Amal