Adobe Acrobat Pro DC Crashes Instantly Upon OCR

Question

My Adobe Acrobat Pro DC crashes instantly upon any attempt at OCR. The software is running on Win 10 and both the Adobe and Win software are fully up to date. I have unistalled and reinstalled the software to no avail. I called the chat center in India and was showered with a generous amount of abuse (which is another story). Can any one help with the software issue? Many thanks!

Amal. · Answer

Hi There,

We are sorry for the trouble caused and the unpleasant experience. As described above, Adobe Acrobat DC is crashing upon OCR, correct?

We need some more information for a better understanding:

Is this a behavior with a particular file or with any file you try?
Is the file located locally on your computer or is it on a shared network? Please try to download the file to your computer and check.
As stated, the application is up to date, what is the version of the application installed? To check the version of the application please go to Help > Click, About Adobe Acrobat Pro DC and share the screenshot with us.
What is the workflow/steps you are doing for the OCR?

In the meantime, you may try the troubleshooting steps provided in the link - https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and check if that works for you

I hope this will help, keep us posted with the results.

Regards,

Amal

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